Great experience! Excellent customer service!
August 25, 2017
I have nothing but great things to say about my experience with the MINI of Morristown dealership. The staff was very friendly, professional, and trustworthy. I decided to stop by on a Thursday evening after work without checking their hours of operation and happened to arrive during closing time. Regardless of this, Jason (Lee) was very friendly and attentive, and took the time to talk to me without any rush. He even let me wander around sales floor for a few minutes to check out some of the floor models. I told him that I was looking to test drive a new Countryman and ,that depending if I like the car, I will be interested in financing one. We exchanged information and I told him I will be emailing him that evening with a list of the cars I was interested in from their dealer’s inventory, as well as how much I was looking to provide for downpayment and the amount I was looking to keep my monthly payments within.
We made an appointment for me to test drive one of the cars from my list the next day. Jason also introduced me to Kyle (Lightwood) - another member of his staff before I left. As it happened Jason was not be available to do my test drive the next day, but instead of canceling he contacted me and asked me if I would be ok with Kyle helping me instead so that I didn’t have to delay the test drive until he got back the next day. I told him I was ok with it, so I showed up the next day for my test drive. Kyle had a Countryman ready for me to test drive when I showed up for my appointment; it wasn’t the model that I originally wanted to test drive since that one had been accidentally taken to the wrong dealer. The car Kyle had prepared for me to test drive was very close to the one I wanted (from the price, to the color, and the accessories). He apologized for the inconvenience and gave me the choice to wait for the car I was originally interested to be brought over to begin the test drive, but I told him I was ok to go on and the test drive the model he had already prepared for me. The test drive went beyond well! When we got back to the dealer the car I was interested in was already waiting for me. I got the chance to check it out but at the end decided to go with the model I test drove instead. I was only $400 over my initial price range and I loved the added features it included. Kyle walked me thru the buying process (including my trade-in) and kept the numbers within my previously specified boundaries. He did not pressured me into anything and listen closely to my every concern. I came back the next day and finalized all the paperwork for the purchase.
I short I am very happy with my new Mini Countryman. Jason, Kyle, and Mohamed (from the financial services) were nothing but amazing to me. They made me feel at ease throughout the entire process. This was by far one of the best (if not the best) car purchasing experience I’ve ever had. I highly recommend the staff at MINI of Morristown, and I am looking forward to taking my Countryman to them for maintenance service in the future.