Long Distance? No Problem!
December 3, 2018
Sometimes you can do too much research when buying a car. The unfortunate outcome is that you have a hyper-clear vision of the car you want. Such was my situation in my search for a Mini. Even with three robust dealerships in the area (all of whom were trying to find my car), it was Otto's Mini on the other side of the country that had the car I wanted. At no time - ever! - did distance or three time zones impede the extraordinary service and attention I received from Derek and the team at Otto's Mini. From Derek to Dave to Carol to Brian it was always; "what can I do for you"? When I had a friend travel to Exton to test drive the car, it was warmed up and ready to go when he arrived. When I added some items (all weather floor mats, spare wheel) to the car taking advantage of dealer incentives, there was never a question of whether or not my request could be accommodated, it was just done. Most people abhor the car buying process. I am one of those who actually enjoy it. I do my research and expect to have my questions answered and my concerns addressed. This was ALWAYS the case with Derek and Otto's Mini. They were fair on the price and they didn't hesitate to make sure that every Mini incentive available was applied to the purchase price. Even though it cost me $1,200.00 to ship my car from Exton, PA to Seattle, WA, I would go through this process exactly the same if I had it to do all over again. I have the exact car I was looking for at a fair price and assured that even though there might be some distance involved, I have the full support of this dealership as I get used to driving this great car. Well done Derek and Otto's. I'll be back east this summer and will certainly make a personal visit to your dealership to thank you in person.