Charles Bain is awesome in Service Dept.
December 3, 2018
Charles Bain is exemplary employee that represents the service department at Camleback Kia. This is the 2nd time I've worked with him servicing my 2016 Sorento and each time he is absolutely the best to work with, kind and prompt. I literally have no worries when I leave my car there now because I know he'll make sure it's taken care of, that all my concerns are addressed in great detail even before the work is completed. He always calls me to let me know what's going on and follows through on a promise. This is what you should expect from a marketplace exchange with a business as a wary consumer but the fact that not only does he deliver as he should as expected of his employer, but he makes me feel comfortable knowing he's "got this" that I'm not coming back to things I didn't agree to that have been added without my consent, my car is cleaner than when I brought it each time, walks me to the car to make sure I approve of the work, just an overall above an beyond experience. I remind him now how much sincerely appreciate his help and knew when it was time to service my SUV this time around again that I picked the time that HE was available. I live in Peoria, minuets from Peoria KIA, and I'd rather come to Phoenix which is near my work just to work with Charles Bain.... Long story even longer, I needed the basic service to my SUV. Oil change and I requested a tire rotation but I also was coming in because the power seat wasn't working. When I came back he told me I didn't need the rotation yet and didn't do it to save me some cash - He could have just done it regardless but his integrity kept him honest. I appreciate that. Also the seat fuse just went out so it was no charge and all I did get done was the oil and a engine filter. I haven't worked with anyone else at Camelback Kia so hopefully they're all like Charles BUT in any case management needs to start looking at Charles as the role model for the standard on how consumers are treated.