The perfect transaction from sale to delivery. Jem Motors is a very professional dealership and the staff is very helpful, honest and very accommodating in all aspects. My vehicle was transported from CA to PA without a glitch. Very professional organization. Will definitely purchase another vehicle from Jem Motors.
I purchased my vehicle from them over three years ago (which was a wonderful experience) and only go to this dealer for my services and repairs (prices are reasonable). The facility is clean and the people who work there are friendly and helpful. It also a bonus that it's close to a mall that I can walk to if I don't want to stay at the dealership while my car is being worked on. They will call me if there are any issues or when my car is ready. If I do stay, the lounge area is big with a nice size tv. There are free refreshments available.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Had a flat tire on my new Mini with Run Flat tires. We were 300 miles from home in the middle of nowhere and had to have our car towed 20 miles to Mini of Valencia, the closest mini dealer. We just walked in and spoke with Jessica, the service advisor. She was pleasant and professional. She made sure that our tire was replaced in a timely manner and coordinated with the dealership from which we purchased the car to make sure that costs were paid through dealer warranty. Mini Roadside service was unable to find this dealership so I had to have the car towed by another service at my own expense. Jessica took the extra step to submit for reimbursement. Jessica did a great job of keeping the customer needs in mind. Kudos to her and Mini of Valencia.
I used to service my vehicle at this facility when I purchased my vehicle initially. I was offered loaners and a ride to and from home. They would even further investigate any coupon matters I may have asked about to help validate them giving me a discounted rate. None of that happened during this visit and I'm really considering returning to the Mini of Ontario, CA to service my car.
I couldn’t believe how helpful and non-sales-y the staff was! They did everything they could to get me into a better deal with a BRAND NEW adorable mini coop! I was able to lower my car payment and get into a lease that allows me to have full maintenance for the 3 years of the time I’ll have the car! I love the car! I didn’t know a thing about min coopers or ever think I would be in a BMW made car but wow!!! It is such a fun and smooth car!!! I absolutely LOVE my little red beast:) He’s SO cute!
My first time buying a car and I must say my experience was great. Overall the whole process went smoothly. Now I have my dream car and Eliana was able to make that possible for me. She was very helpful and answered all my questions.
Bought my car in Monrovia. The process took a little longer than expected, but after I proved I wasn’t purchasing without the best deal I finally got what I wanted. The service dept has been great and all of the workers are courteous and helpful.
Great price on an awesome new Chrysler Pacifica Hybrid. Paperwork was fast and easy. The only thing that took a while was them cleaning and gassing the car. Otherwise we would have been out of there in about an hour.
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