Smooth Sailing with Sam, Chris and Thijs at the Autobarn
by NMott from DealerRater.com
November 25, 2018
I was interested a pre-owned Acura that the Autobarn had for sale. I had discussed the car with one of the sales managers, Jonathan, on the phone the day before, and had done my research. I called the morning of our visit and spoke to Sam to arrange a test drive. When we arrived, our salesman Sam was waiting for us, and the car was prepped for our test drive. The car was as described on their website - no surprises. We decided to purchase the car. The whole process of negotiating a sales price and valuing our trade was really easy and smooth. We never felt the pressure that is common at car dealers. Their finance person Chris got us a really good rate on our loan, even making calls to people he knows at the various local banks. We are very happy with our experience at the Autobarn.
Claudia Zires was extremely helpful during the buying, financing, and general sales experience. We drove over 8 hours to get the car that suited me and everything was exactly as she said it was, no surprises, just a quick buying process. She even had our truck that we traveled in washed while we went over the financing options. I highly suggest anyone who is looking to buy a car to consider the Autobarn Mitsubishi of Evanston during their search.
Although it wasn???t the deal we ideally wanted, I must say how excellent of a customer service that Claudia rendered to myself and my dad. She was prompt with the 2016 Prius to take it for a test drive and at the same time was very friendly. She diligently sought her manager as we negotiated prices and handled the paperwork flawlessly as we closed the deal. I would recommend her as one of the top sales representative at the dealership. Thank you for your service and I???m looking forward to enjoying years of driving my fuel efficient Prius!
I came to the dealership and everyone work there came to meet me. The particular car I wanted was waiting on me when I arrived .my sale person was Claudia Zires was very knowledgeable. I promise this was the best experience I ever had a a dealership.the finance manager Steve was very up front with me everyone was honest from start.
I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
We bought a used MKT from this dealership yesterday. Our sales guy Ryan was the best. He was so helpful he wasn't pushy at all. After getting approved 1st, it took a little over hr to get us back on the road. Thanks Max Madsen Mitsubishi for everything.
I had experienced with them 5years ago, so when I got call I went with expecting. There we purchased in 2- 3hours. We could get better financing through our bank , it ended next day to compleate, while I drove the car that day. We have to solve the lost spare key problem. Otherwise I again had a good experienced with quality car. Thank You Max Madison!
WOW. Blown away as to how smooth my used car transaction went about a month ago. I traded in my beloved 2009 Chevrolet Malibu for a 2104 Fiat 500. Mike Rossatti was my awsome Sales Associate who made the deal happen. Customer satisfaction is the hallmark of a family-owned dealership, and these folks have it down. I would wholeheartedly recommend Max Madsen for new or used vehicles. Even the other staff at the dealership asked me if I wanted/needed anything. having purchased over 40 vehicles throughout my driving life, this was by far the easiest purchase ever. I wish all of the Max Madsen family much success and a wonderful holiday season!
I had Robert as our sales person and Chris for financing. They were both very knowledgeable and answered all our questions and concerns. We will only be using this dealership for all future purchases. Great job guys!!
We are great full for Mr. Reed who took the time to gives us as much information as we needed and to make sure that we were please with his services every step of the way. His disposition , presentation And friendliness was over and beyond what we expect for my first time Experience with them. Very professional.
Rob and Chris made the entire process a breeze. With being a first time buyer, I wasn???t too sure what to expect. Rob answer all of my questions about the car I was purchasing and was very nice through the entire process. Chris ensure I received the best price and rates possible. I will definitely refer my family and friends to this dealership if they are ever in the market for a new vehicle!
by Emilia & Krzysztof Wadolowski from DealerRater.com
November 14, 2018
We had a great experience working with Brad Wesner to purchase a new Mitsubishi Outlander Sport. Brad was very friendly and helpful through the whole process. He is a great and very knowledgeable salesman. Chris Florin provided honest options for the best financing. No pressure sales and we got a great deal. Highly recommend Brad Wesner, Chris Florin and Schaumburg Mitsubishi 😀
Had a 2nd great experience! Robert, our salesman, he did an outstanding job! Chris was in finance and was upfront about every cost. There???s was no pressure from anyone there. The manager Tom help get us exactly what we were looking to purchase after having a total lost on our previous Outlander. Best car buying experience ever. We will continue to purchase our future vehicles at Schaumburg Mitsubishi.
We had a great experience working with Brad Wesner to purchase a used vehicle for my father. We went there to look at a specific used Mitsubishi Outlander. My father's first reaction to the vehicle was lukewarm, so Brad found another car for my dad to look at. After the trouble of finding that car and looking at financing options, my dad decided to take the Outlander for a test drive after all, liked it, and drove it home. Brad and the other folks never balked at my dad's initial indecision, answered all his questions. Chris Florin provided honest options to my dad for the best financing, and set it up to get my dad exactly what he wanted for his budget. Brad was friendly and helpful through the whole process, and the team there as a whole was welcoming and relaxed. I wouldn't hesitate to work with them to purchase another vehicle.
Ron is the greatest he takes his time and gets it done!! Let???s you know everything keeps it real him and joe. Thanks again for all you guys did to get me in a 2018 yayyyyyyy🎉🎉🎉🎉🎉 and I???ll definitely recommend everyone to come talk to the number 1 sales man Mr. Lilly
Joe the salesman was helpful on getting us in and out fast. As soon as we told him what we wanted he knew right away what car to grab and it only took one try to get it right. We knew what we wanted and he didnt try to sway us in another direction. The selection of colors and options where better than the other Mitsubishi dealer I've been to in the area. Keith the service manager was great any questions my girlfriend had he answered right away. Very professional from the sales manager (Dan S.) all the way down to the porter. If you need a car dont hesitate to stop by and see these guys they are the real deal.
Christian was my car dealership man and he was very funny and helpful and made sure I got everything I wanted. He stayed late hours that day so that he could make sure my car was perfect for me and I picked it up right before they closed that day and I came in that morning. It was a long process getting my first car but it was surprisingly a smooth process and I love it it was a great experience and I learned a lot. Thanks so much Christian, I love my new 2019 Mitsu Eclipse Cross.
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