very good experience with alen webb dealerships. i hade a very nice sales lady named tania meeham. she spent alot time showing me several cars and was very patient and nice to me.i ended up buying a 2018 mirage metalic blue. i truned in my 2015 kia soul as a lease return to dick hannah kia. i realy like the gas millage i get with the mirage. i will be telling everyone i know about the alen webb dealerships. thank you and god bless.
This 5 stars in for one employee in particular. Tim Gardner in the service dept. My little story... I had recently purchased my vehicle on April 1 & had to return it on April 4th due to the speakers, window and a little idle. It was now 4/16/2018 and my car was still not finished because the speakers were missing a part that need to come from Korea, they told me my car would be finished no later than Monday and that was a promise...So long story short everyone I spoke with said they would call me back and help me figure this out and no one did, they called with the same info about waiting for a part but no new news. Thankfully I called in 4/17/18 to check on my vehicle on when the part will be in and Tim (which was my first time speaking with i'm through these couple of weeks.) and he said the part was scheduled to arrive on 4/24/18 I was furious. Here I am driving loaner cars and not even able to enjoy my new car for a whole month. He listened to me and quickly went into action and said I am going to help you, we are going to fix this. Literally in 2 hours he called back said that they can get my car to a certain place and they can do it if I agree and also offered me a couple of other things and said I will get your car to you by today or tomorrow after he explained this to a manager. All in two hours! and I couldn't get a straight answer for two weeks! Tim called me when it left car max and when it came back and tested the stereo for me himself! He completely turned my whole experience back to a positive one again and now I am truly happy he went above and beyond and keep his word! He was very kind and put actions to his words! He is definitely the highlight of my week! now I can drive my new car thanks to TIM Gardner.! Thank you TIM! You don't know how happy we are!
Great customer service. Good quality & price. I got a good value on my trade in. Hassle free and not time consuming! Mathew & Debbie were great putting the deal together and got me in the car I wanted. 90 day warranty & Car Fox report as well with the car. Best car dealership exeperience I ever had. No games no hassles. Honest & hassle free!
This was our second time around and the buying process from looking, then driving and then purchasing didn't change from the first time that we purchased our vehicles at Gladstone. Very Professional, didn't try to sell us something we didn't want.
The team at Gladstone Mitsubishi provided an amazing buying experience. I was able to find a car that truly met my needs without any pressure. I would recommend them to anyone I know who is looking into buying a car. They created a lifetime customer.
Buying a car I thought was always difficult but at Gladstone it was not, in fact it was enjoyable. Everyone we met there was professional and friendly. Our sales rep Chris could not have been better. He helped us through the entire process in a way that made my wife and I very relaxed. Chris is a good guy! I will recommend Gladstone in the future and I suggest Chris get paid double.
Great bunch of pros. They didn't screw around....got in, got my car at a great price, signed off and was out the door...as a very happy customer...it was indeed an 'untypical' experience.
I recommend them and give them 5 stars on everything. My sales consultant, Dave, went way beyond the call of duty to get me in the car I wanted, including picking me up in an ice storm to get to the dealership.
Next time I'm in the market for a car, I'll be going to Gladstone!
Bought a Ram truck from Gladstone Mitsubishi. The salesman was very friendly and helpful answering my questions. The process took a while but I got a good deal and everything was explain to me completely. I would definitely buy from this dealership again.
Working with Chase Payne was a great car buying experience. He wasn't pushy and didn't give me that feeling of uneasiness that you get at most dealerships. I appreciate the respect he gave me during the entire time I was there making the decision to buy my car.
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