Fair, professional, quality sales service
December 3, 2018
The young salesman (William from Volvo) was informative, professional, not pushy and acted as the intermediary between the Sales Manager (also professional, courteous and non-abrasive). Our deal was put together quickly, efficiently, fairly and without the general hassle that is often associated with the purchase of a car, new or used. The salesman (William) is a classy young man, one of whom could sell expensive, top brands, to those who do not like overly aggressiveness and "hot shot" behavior. Upon our return the following day, Finance Manger (Anthony Gonci) found us a fabulous low interest rate on our used car purchase and followed through with every detail, explaining every segment, in a friendly and professional manner. Our vehicle was nicely detailed, with a full tank of gas and we left feeling good about the vehicle we had purchased (2013 Dodge Grand Caravan), the net price and the overall experience. This is the second used car that we have purchased from the Secor Auto Group, with a good experience the first time as well. Worth noting for the owner or General Manager of Secor Auto Group: When I found this vehicle on the internet (cargurus.com), I called the number listed at Secor, only to be told that they did not have the vehicle. I was provided another Secor dealership number, only to be told again that they too did not have the vehicle and it was most likely sold. However, they provided me a third phone number (Volvo) and salesman (William) checked "all of the dealership listings," walked down to the dealership that had just told me that the vehicle was not available and found the Dodge Caravan himself, personally. He called me back within ten minutes (I was searching other dealerships at this point) and told me that he would bring the Van to the Volvo dealership for my inspection. I almost walked away from buying this car, because I felt being tossed into a run-around situation. The first three Secor sales people that I spoke to, did not extend an effort (like William did) to locate this vehicle and provide me a definitive location to inspect it. Had it not been for William, I would have made my purchase at another dealership. I don't have to tell you, that having a vehicle in your inventory, with nobody knowing if they have it, where it is and not taking the initiative to discover it, is a serious concern, I would think....Accolades to William (Sales Manager material).