BEST CAR BUYING EXPERIENCE I HAVE EVER HAD IN MANY YEARS
November 5, 2018
Yesterday (10/21/16) was my first visit to your dealership at 3225 S. 108 St. and my first dealership to look for a used small SUV. I had seen a Jeep that you had online/Autotrader and I decided to check it out on my way home from medical appointment I just had. Upon my arrival, I was met outside by Mr. Kevin Nelson. Being that in the past I have been an Employment Manager many years followed by 20 years in Real Estate selling new homes, I am quick to decide if the sales person is good or not. Mostly if they LISTEN TO MY WANTS AND NEEDS. I knew in short order I had hit the jack pot with Mr. Nelson. He is the type of salesperson you want to work with, unlike the kind you would like to run from, the minute you meet him. I knew he was there to help me find the perfect car to fit my needs, which were: Due to my neck problems and my husbands leg problems, the ease of getting in & out on both sides, ease of using the hatch back door, 4 wheel drive, gas mpg and price of the vehicle. He really listened to my needs and when the car I came to see was not going to meet ALL of my needs he was quick to show me one that did. Right there after he had it pulled out for me, to take it on a test drive and even offered for me to take it and pick up my husband at home and drive around if I wanted. PERFECT! I have been driving a large SUV but no longer need that seeing I am no longer pulling a travel trailer or for that matter, taking long trips. I do all the driving. Kevin is professional and relates well to his customer. Knowledgeable and also fast to get answers when needed. You have a 10 STAR salesman that you can be very proud of! I will be sure to send him referrals. I have bought many cars over the years but I will say I have never bought one on my first stop/look see and needless to say Kevin helped make that happen. No need for hard core closing when properly meeting the needs of the customer the closing is there, and in my book Kevin is #1! Thank you for the pleasant experience and my "Lil Red" (her new name).