Joe Rys was fantastic to work with. He is friendly, knowledgeable and got to know us personally. He went above and beyond to make sure we were happy with our new vehicle as well as the process. I would recommend him to anyone in the market for a new car.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
We just bought a 2014 Mitsubishi Outlander Sport from this dealership. We worked with Henry, who was incredibly helpful and easy to work with. He really listened and was fun to talk with. Freddie did our financing, and he made the process quick and easy. It was actually an enjoyable experience! There was no pressure whatsoever to buy, and we got more than we expected on our trade-in. Even after adding a few of the additional service options, we got a really great deal. And we love our Mitsubishi!
From ease of scheduling, to getting my car back faster than when promised, to the free shuttle service. All was better than what I have experienced at other service centers. I will most certainly go back! Thank you for making it easy!
The car I bought from East Side Auto was a great deal with honest sales people so willing to help. There was no pressure to buy at all. I felt like family the moment I met the sales people. Yes hail damage but nothing I couldn’t get fixed if i chose to. Great experience and honest advice!
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