I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
We bought a used MKT from this dealership yesterday. Our sales guy Ryan was the best. He was so helpful he wasn't pushy at all. After getting approved 1st, it took a little over hr to get us back on the road. Thanks Max Madsen Mitsubishi for everything.
I had experienced with them 5years ago, so when I got call I went with expecting. There we purchased in 2- 3hours. We could get better financing through our bank , it ended next day to compleate, while I drove the car that day. We have to solve the lost spare key problem. Otherwise I again had a good experienced with quality car. Thank You Max Madison!
WOW. Blown away as to how smooth my used car transaction went about a month ago. I traded in my beloved 2009 Chevrolet Malibu for a 2104 Fiat 500. Mike Rossatti was my awsome Sales Associate who made the deal happen. Customer satisfaction is the hallmark of a family-owned dealership, and these folks have it down. I would wholeheartedly recommend Max Madsen for new or used vehicles. Even the other staff at the dealership asked me if I wanted/needed anything. having purchased over 40 vehicles throughout my driving life, this was by far the easiest purchase ever. I wish all of the Max Madsen family much success and a wonderful holiday season!
Great place to deal with. We arrived for our appointment and our salesman greeted us at the door and had the car ready to go. Test drive was great so it came time to talk numbers.
They had a table with snacks and books for the kids so my girls sat there and ate and colored. The price negotiation was very quick. The salesman would come back quickly with counter offers and didn't play any games by making us sit there. Filling out the title paperwork was also really easy and quick. From start to finish it took 90 mins. Really a quick, smooth, pleasant experience.
I was looking for a vehicle to purchase for my mother. After a few trips to other dealers to check out cars this was by far my best Experience! Everyone there was super friendly and Not pushy like most dealers I went to! Would definitely recommend!
I had Robert as our sales person and Chris for financing. They were both very knowledgeable and answered all our questions and concerns. We will only be using this dealership for all future purchases. Great job guys!!
We are great full for Mr. Reed who took the time to gives us as much information as we needed and to make sure that we were please with his services every step of the way. His disposition , presentation And friendliness was over and beyond what we expect for my first time Experience with them. Very professional.
Rob and Chris made the entire process a breeze. With being a first time buyer, I wasn???t too sure what to expect. Rob answer all of my questions about the car I was purchasing and was very nice through the entire process. Chris ensure I received the best price and rates possible. I will definitely refer my family and friends to this dealership if they are ever in the market for a new vehicle!
by Emilia & Krzysztof Wadolowski from DealerRater.com
November 14, 2018
We had a great experience working with Brad Wesner to purchase a new Mitsubishi Outlander Sport. Brad was very friendly and helpful through the whole process. He is a great and very knowledgeable salesman. Chris Florin provided honest options for the best financing. No pressure sales and we got a great deal. Highly recommend Brad Wesner, Chris Florin and Schaumburg Mitsubishi 😀
Had a 2nd great experience! Robert, our salesman, he did an outstanding job! Chris was in finance and was upfront about every cost. There???s was no pressure from anyone there. The manager Tom help get us exactly what we were looking to purchase after having a total lost on our previous Outlander. Best car buying experience ever. We will continue to purchase our future vehicles at Schaumburg Mitsubishi.
We had a great experience working with Brad Wesner to purchase a used vehicle for my father. We went there to look at a specific used Mitsubishi Outlander. My father's first reaction to the vehicle was lukewarm, so Brad found another car for my dad to look at. After the trouble of finding that car and looking at financing options, my dad decided to take the Outlander for a test drive after all, liked it, and drove it home. Brad and the other folks never balked at my dad's initial indecision, answered all his questions. Chris Florin provided honest options to my dad for the best financing, and set it up to get my dad exactly what he wanted for his budget. Brad was friendly and helpful through the whole process, and the team there as a whole was welcoming and relaxed. I wouldn't hesitate to work with them to purchase another vehicle.
Ron is the greatest he takes his time and gets it done!! Let???s you know everything keeps it real him and joe. Thanks again for all you guys did to get me in a 2018 yayyyyyyy🎉🎉🎉🎉🎉 and I???ll definitely recommend everyone to come talk to the number 1 sales man Mr. Lilly
Dealt with this CarMax dealer over the phone and email. Tried to negotiate a price based on other dealers in the area for the same vehicle and was told that the price listed was the price you pay!
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