Smooth Sailing with Sam, Chris and Thijs at the Autobarn
by NMott from DealerRater.com
November 25, 2018
I was interested a pre-owned Acura that the Autobarn had for sale. I had discussed the car with one of the sales managers, Jonathan, on the phone the day before, and had done my research. I called the morning of our visit and spoke to Sam to arrange a test drive. When we arrived, our salesman Sam was waiting for us, and the car was prepped for our test drive. The car was as described on their website - no surprises. We decided to purchase the car. The whole process of negotiating a sales price and valuing our trade was really easy and smooth. We never felt the pressure that is common at car dealers. Their finance person Chris got us a really good rate on our loan, even making calls to people he knows at the various local banks. We are very happy with our experience at the Autobarn.
Claudia Zires was extremely helpful during the buying, financing, and general sales experience. We drove over 8 hours to get the car that suited me and everything was exactly as she said it was, no surprises, just a quick buying process. She even had our truck that we traveled in washed while we went over the financing options. I highly suggest anyone who is looking to buy a car to consider the Autobarn Mitsubishi of Evanston during their search.
Although it wasn???t the deal we ideally wanted, I must say how excellent of a customer service that Claudia rendered to myself and my dad. She was prompt with the 2016 Prius to take it for a test drive and at the same time was very friendly. She diligently sought her manager as we negotiated prices and handled the paperwork flawlessly as we closed the deal. I would recommend her as one of the top sales representative at the dealership. Thank you for your service and I???m looking forward to enjoying years of driving my fuel efficient Prius!
I came to the dealership and everyone work there came to meet me. The particular car I wanted was waiting on me when I arrived .my sale person was Claudia Zires was very knowledgeable. I promise this was the best experience I ever had a a dealership.the finance manager Steve was very up front with me everyone was honest from start.
I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
We bought a used MKT from this dealership yesterday. Our sales guy Ryan was the best. He was so helpful he wasn't pushy at all. After getting approved 1st, it took a little over hr to get us back on the road. Thanks Max Madsen Mitsubishi for everything.
I had experienced with them 5years ago, so when I got call I went with expecting. There we purchased in 2- 3hours. We could get better financing through our bank , it ended next day to compleate, while I drove the car that day. We have to solve the lost spare key problem. Otherwise I again had a good experienced with quality car. Thank You Max Madison!
WOW. Blown away as to how smooth my used car transaction went about a month ago. I traded in my beloved 2009 Chevrolet Malibu for a 2104 Fiat 500. Mike Rossatti was my awsome Sales Associate who made the deal happen. Customer satisfaction is the hallmark of a family-owned dealership, and these folks have it down. I would wholeheartedly recommend Max Madsen for new or used vehicles. Even the other staff at the dealership asked me if I wanted/needed anything. having purchased over 40 vehicles throughout my driving life, this was by far the easiest purchase ever. I wish all of the Max Madsen family much success and a wonderful holiday season!
Great place to deal with. We arrived for our appointment and our salesman greeted us at the door and had the car ready to go. Test drive was great so it came time to talk numbers.
They had a table with snacks and books for the kids so my girls sat there and ate and colored. The price negotiation was very quick. The salesman would come back quickly with counter offers and didn't play any games by making us sit there. Filling out the title paperwork was also really easy and quick. From start to finish it took 90 mins. Really a quick, smooth, pleasant experience.
I was looking for a vehicle to purchase for my mother. After a few trips to other dealers to check out cars this was by far my best Experience! Everyone there was super friendly and Not pushy like most dealers I went to! Would definitely recommend!
Looking for a used vehicle for our daughter. We couldn't agree on price, but both the sales rep and manager were very gracious and accomodating. Didn't insult us or make us feel like we were a waste of their time, as a lot of dealers do.
Thanks to everyone at Max Madsen Downers Grove, and especially Mike Rozzati, for going out of their way to deliver me the exact car and monthly lease payment that I needed.
I especially appreciated their honesty and hard work in finding me an even better vehicle when the first one didn't pan out. Also, sticking to the same payment and terms that were originally talked about, even though the new car was more expensive, newer, and more fully loaded. I cannot praise them enough for their honesty, transparency, and ethical sales practices. As someone who visited many different dealerships before buying, I highly recommend Mike R. and team!
I had Robert as our sales person and Chris for financing. They were both very knowledgeable and answered all our questions and concerns. We will only be using this dealership for all future purchases. Great job guys!!
We are great full for Mr. Reed who took the time to gives us as much information as we needed and to make sure that we were please with his services every step of the way. His disposition , presentation And friendliness was over and beyond what we expect for my first time Experience with them. Very professional.
Rob and Chris made the entire process a breeze. With being a first time buyer, I wasn???t too sure what to expect. Rob answer all of my questions about the car I was purchasing and was very nice through the entire process. Chris ensure I received the best price and rates possible. I will definitely refer my family and friends to this dealership if they are ever in the market for a new vehicle!
by Emilia & Krzysztof Wadolowski from DealerRater.com
November 14, 2018
We had a great experience working with Brad Wesner to purchase a new Mitsubishi Outlander Sport. Brad was very friendly and helpful through the whole process. He is a great and very knowledgeable salesman. Chris Florin provided honest options for the best financing. No pressure sales and we got a great deal. Highly recommend Brad Wesner, Chris Florin and Schaumburg Mitsubishi 😀
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