Excellent customer service!! Staff was so helpful and made the experience so great and so easy. Highly recommend this place if you’re looking for a new or used car.
Great SUV for the price
by Ted from Pueblo, CO
January 6, 2019
Bought my wife a 2018 Outlander ES, we both love it. It's comfortable with great gas mileage. The AWD was really good the one time we've taken it out on muddy roads, it's also been great in the snow. Acceleration isn't great but it's adequate and it'll go 90+mph on the interstate if you're not paying attention. Liked my wife's enough that I bought myself a 2018 SEL. It's really nice, the leather seats aren't as comfortable as the cloth ones in my wife's outlander. For the price, we paid less than $23k for each, they are great little SUVs. It's also been nice to have the third row for our kids friends and cousins.
Great customer service,Nader nassif was a great salesman his very knowledgeable of what I wanted to buy, nice person always with a smil. Will be recommending him to my friends.
BEST CAR WE HAVE EVER OWNED!
by Missionary Man from SANFORD
January 3, 2019
This car meets all of our needs and then some. We are empty nesters but when the grandkids come we have pleanty of extra seating in the back including two pop up seats in the back. They sure pack a lot into a small vehicle. Very very pleased.
I walked in on the recommendation of a friend and truthfully did not expect to leave with anything but a status report. But a hamster dance, some ice cream, and a quick test drive later, Martin was able to answer my questions and work with me to drive away in a brand new Kia Soul! I'm still processing this; the fact that I have a brand new car and how Chris the financial advisor was able to work with me to finance the lease. The entire crew was top notch and I'm forever grateful to them. Thank you from the bottom of my heart!
Love my Outlander!
by BMJ from St. Paul, MN
December 20, 2018
I previously owned an Outlander Sport, but needed a bit more room. The Outlander offers that additional room I needed and then some with awesome features like Apple Car Play.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
by James West from Chapel Hill
January 1, 2019
No truck in its price range even comes close. Rock solid and good looking. These guys can definitely build SUV's and this one is no different. In fact, the Mitsu Montero (full size) is probably the best Vehicle ever produced. Sorry Landcruiser, we still love you too.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Super comfortable and reliable
by Electric_Grave from Cumming, GA
December 11, 2018
We purchased this vehicle a few days ago. I wanted a SUV with third row and most of them are really expensive. The Outlander comes with it standard. I got the SE with sunroof, heated front seats, button start, radio with Sirius and Andriod connect, 18 inch wheels and others. Mitsubishi is one of the top Japanese brands, our family had a Montero for 20 years and I'm expecting this to last long. I'm super happy with how this car rides and with the purchase in general. Plenty of room in the back.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
2nd one love these suv's best bang and warranty
by poolguyverobeach from vero beach florida
December 9, 2018
love the outlander last hwy trip at 78 mph I was getting 36 mpg gallon cant beat that engine a little noisy transmission is jerky cvt but the good outweighs the bad also a/c compressor does not stay engaged long enough gets hot In cabin when cycling complained 3-times local dealer says its a software waiting on a fix love the suv
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
You're checked in and everything just seems to hum along. the real story is the attention paid to the vehicle. I had some intermittant noises I didn't know what to attribute to. Of course when I showed up to the dealer, it wouldn't make the same noise! But they were patient and careful, and based on my description, they finally heard what I had been talking about. What started out as a strange noise which caused concerns, ended up being a $350 repair job; they informed me it was covered by warranty :) Never taking my Nissan NV200 any place else. Way to go TEAM!
EXTREMELY SAFE. COMFORTABLE, DRIVES EXCELLENTLY,
by AMMOLI from COWICHE, WA
January 11, 2019
FIRST ONE WAS T-BONED AND FLIPPED TO ROOF 3 DAYS BEFORE FIRST PAYMENT DUE. NOT A SCRATCH, BRUISE, NOTHING HURT! HAD GAP INSURANCE, GOT REPLACEMENT 4 DAYS LATER. HANDLES GREAT, V6 HAS VERY GOOD POWER, VERY COMFORTABLE, AMAZING LEG ROOM FOR MIDDLE ROW.
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