I am a patient person, but almost a year after I purchased my VW, my patience is gone. I am still waiting on Frank Rowley to fulfill his promise of switching my spare tire to a full size. As I have always had full size tire spares, and that was a condition of my purchase. Frank has made every excuse, but ultimately has completely failed to fulfill his promise. The latest excuse is that a full size will not fit my spare storage, but he would continue to look for one for me. Really? No one knew that a year ago? And if it will not fit, why continue to search? My recommendation for purchasing a car from Frank Rowley is get absolutely everything in writing. That was my mistake. I wish I could take back the glowing review I wrote in January 2018 when I actually trusted Frank.
The salesperson could read my mind!
Finances were easy to set up. And I had plenty of time to shop around for financing. Time with car on road good also liked having no pressure return policy. Master technicians are very friendly and patient with customers.
Came to this dealership uneasy as all other dealerships have screwed me over. The general manager Tim and salesman Barry took me under their wing, treated me as they would their own family and found me the greatest deal!! I've never until now walked out of a dealership confident and happy with my purchase!! One happy girl!
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
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