Loved Patrick he was wonderful. Narrowed down to what we wanted and the price extended was same dealer discount as one on line. Asked if we bought 2 cars (one used but still a total of 65 or so K) if better deal. Answer was no. Got finance offer of 9.8. Asked for better. Came back after running our credit w offer of 4.9.still Not great. We have excellent credit. Enter finance manager. Basically asked what he could do for us. Pretty clear we wanted better finance rate. Attitude of him was just brutal. Patronizing and rude. Unfortunately after 5 min of dealing w him we left the dealership w a sour taste and a disappointed daughter. Felt badly for Patrick as he was fantastic.
AutoNation claims not to negotiate, they will a little bit. Their original quote sheet that they came up with was a no non-sense quote sheet, nothing hidden and showed all fees necessary to complete the lease which I really appreciated. It was still just a bit too expensive so I countered with exactly what I was willing to pay and after a little bit of non-confrontational back and forth, we agreed on the price of a lease for a Nissan Rogue. They helped me figure out how to get every possible discount on this car (college grad, how to use my Nissan One to One Rewards) and that got the price down to even less that I was willing to pay. They answered all questions from the finance, returning my current lease early and were very respectful.
I was interested in the Rogue and Rogue Sport and the salesman was able to figure out that the Rogue would meet my needs perfectly and he hustled to get the car from the lot so we didn't have to wait all day, he didn't try to up sell me on a trim level that I couldn't afford which I really appreciated.
The only negatives were that the showroom was not the nicest but when they are able to speed up the process, I don't care about not having recliners and refreshments. We spent most of the time there figuring out how to get Apple Car play work and figuring out how to get all of my documentation for Nissan's One to One Discount and College Discount to be applied properly.
I have not purchased a vehicle in 18 years and dreaded going to a dealership. My fears were soon set aside as I spoke with Bud Thomas, Sales Specialist at Bill Luke Tempe. Mr. Thomas's sales style is what I had hoped for in a salesperson...no pressure, truthful, and down to earth. He spent as much time as I needed to make my decision on the vehicle I was interested in. At no time did he display a desire to go do something else. Since I live 130 miles from the dealership, Mr Thomas delivered my vehicle to me. I have never had a transaction go as smooth as what I experienced with Bill Luke Tempe. If you are in the market for a new or used car, definitely seek out Bud Thomas. You wont be sorry!!!!
From the time I got there was greeted pleasantly now with the people they worked diligently to try to get me into what I needed they help me probably several Vehicles show me sell vehicles just Pleasant all around experience good people good employees makes you feel good about what you purchased thank you
It took a bit but worked out a great deal with them. Also, I had an Instant Cash Buyout from KBB which made trading in my old car super easy. The only down side was it took FOREVER to get to the finance team. I understand it was busy, but if you're going to have a sale...staff for the sale in all areas! Overall though I was pleased. Juan my salesman was excellent!
We bought a used Explorer from Mark Mitsubishi this week. We made them work for the deal and they did! Quentin was our salesman and was extremely easy and no stress to work with. Adam, the sales manager was so easy to work with as well. They did some leg work to get a deal we were happy with and recommend Mark Mitsubishi to anyone!
We were starting our search for a new car and stopped at Mark Mitsubishi first ( as it was closest to our home). We were greeted by Mark Anderson who was friendly, courteous and made a favorable impression. although we had not intended to purchaw a new car yet, his manner and enthusiasm, let alone the qquality of the brand, etc., caused us to begin and end our search. It was a pleasure buying from Mark.
I bought a used Outlander from Mark in early 2017. There were some problems initially, but they stepped up and made it right. Since then, the service has been first rate. Do yourself a favor and ask for Will Parker. This young man will go above and beyond to make sure you are happy. All in all a remarkable experience.
After months of searching, this is where I finally found my dream car! Sales rep Michael was a ton of fun during our test drive and made me feel really comfortable in the car and answered all necessary questions. The sales managers were patient with me while I spent most of the afternoon making my decisions and consulting others for input. The detailing team made great work of my car when I asked for a pretty major transformation in taking off all the plastidip that the previous owner applied all over the car. All in all I trust this team and am so excited to have my new car.
What I liked about this dealership they are friendly and...
by ghadaAzhari from DealerRater.com
April 3, 2018
What I liked about this dealership they are friendly and they help in anyway they can. As well they let me take my time and answered all the questions that I had even if it was not in the same time. My overall experience I rated 5 and I recommend this dealership.
$700 in bogus fees -- Bought Vehicle, paid $399 document...
by dwcaraway from DealerRater.com
April 3, 2018
$700 in bogus fees -- Bought Vehicle, paid $399 document fee and $306 license fee...they're sneaky, so beware! First off, the staff is overall really nice. I really liked most of the salesmen - they're honest, hardworking folks. They were very agreeable to let me spend lots of time test driving and inspecting the vehicle. However, be wary of management and finance. Make sure that you ask for the fees up front before talking pricing... I didn't and it cost me BIG TIME! They take the price that you agree to and tack on the fees after taxes. It was a tough lesson in car buying for me -- I should have done more homework -- don't make the same mistake.
I just bought 2 new cars from the best sales person ever....
by bmi68920 from DealerRater.com
April 3, 2018
I just bought 2 new cars from the best sales person ever. They were very nice, and actually took the time to listen to what I needed. There was no pressure from anyone(sales,manager,finance). And the best thing is I have a fun and reliable Lancer for myself, and my girlfriend got the best SUV around(Outlander). We want everyone to buy from this dealership. They are fair about everything and you get free movie tickets. What else could you want!!!!!!
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