Normally when going to a dealership you get "attacked by salesmen" but here it felt more like they were welcoming you into their home. LEE did such an amazing job getting not only me, but my mother into a new car, he knew my budget right off the start and he told me he could do it. I only have nice things to say about Lee and all the other gentlemen who helped me. Normally the waiting process for paperwork and the bank is slow and dreadful but they sure knew how to keep me and my family smiling and having a good time. Thanks guys!
We needed extensive repairs to our daughter's Mitsubishi. From the moment we first walked into the repair shop until we picked up our car, we experienced customer service that far surpassed our expectations! Kent, the service director, kept us updated every step of the way. He made recommendations and educated us, but we never felt he was pushy or trying to sell us "add-ons". The entire team was excellent and returned a superior repaired vehicle. I am 84 years old, have lived in many places, but I have never dealt with such an extraordinary, skilled, and customer service focused auto repair team! Thank you.
I bought a 2015 Mitsubishi Outlander in July 2015 onsite at the dealership in Wilmington. This being my first new car purchase I was put at ease working with D&E. My salesperson was Kelli Watson. She was incredibly helpful in discussing purchase options and did not push me to think about the most expensive option. She was very accommodating as well in working with my budget to compromise on a fair price. My family had worked with her in the past for a Mitsubishi purchase and I would not choose to work with anyone else. I cannot recommend Kelli enough for those of you looking for a helpful, friendly, fair salesperson for a vehicle.
This was one of the best car shopping experiences I have ever had. It was full of friendly staff that treated you like one of the family. Quick, professional service and they took the time to listen to my needs and find a deal that worked for me. Kelli is an awesome salesperson and will actually make you enjoy buying a car.
Found my VW GTI here and traded in my much loved Prius. I never had to play any tough games to get price negotiations on either the purchased vehicle or the trade. Very fair in both arenas. After purchase, I noticed that the owner's manual was missing. One call back to the dealership, and they ordered it for me pronto! I couldn't be happier with my purchase and continue my relationship with the dealership by getting the car serviced there. It's all good.... And do try the courteous approach... it's really not necessary to yell and scream or be rude to get a good deal.
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