James Rule was amazing it was like he knew what I needed before I did. I am not an easy person to please but this guy made the buying process so easy and relaxing it was more like setting down with somebody I have know my whole life. If I didn't leave with a brand new car I wouldn't of even known I was car shopping.
I walked into this dealership to really only talk numbers on a vehicle that I was interested in. Sales consultant Max and his team made sure to really work with me and get the car at the best price, and they did! I left the dealership very satisfied because I didn't expect to leave with the car so fast. Everyone at Biggers Mitsubishi was very polite and friendly, great people! I would definitely come back to this location for any future purchases.
I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
My experience at Sweeney has always been the BEST and that's why I came back. Steve was just so patient and helpful and went out of his way to help me make a great car decision. I would definitely refer friends and family to both Sweeney and to Steve. What an excellent salesperson working for an excellent dealership!! Thank you!!
Everyone was very helpful in finding the right vehicle for me. The salesman, John M. was very knowledgeable about the vehicles and helped narrow down my search and get a deal that was acceptable to me. The finance guy, John L. worked hard to secure the financial arrangements getting me the lowest interest rate possible.
Jeff is an exception to the car purching Salesperson, very patient, knowledgeable of his various models and goes beyond customer satisfaction in all aspects customer service. I've been a Mitsubishi owner for 8 different purchases and I must say after finding this dealership and my New Sales consultant I will be referring them to my family and friends as a No Gimmick No pressure Real type of car buying experience. Thanks again to Jeff for a great New car experience..:)
The letter said it would take an hour for service but only took a half hour . Everyone was very helpful , especially a young man named Fred Gouveia , who was checking on my car and had it brought out to me after service was complete . Excellent Experience !
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