I recently purchased a vehicle from Ourisman Hyundai and Mitsubishi and I must say that this dealership was awesome! Nick Cutlip, Sr. went up, above and beyond to make sure I purchased a vehicle I was most comfortable with. He offered suggestions and his advice, but was in no way pushy what-so-ever even throughout all color changes and multiply trips to the back lot, Nick stated " Don't worry , we will not leave until we find the right vehicle". Serveral hours later I finally decided on a 2018 Hyundai, Sonata grey in color but never the less the remaining process was absolutely painles from the finance lady ( Loved her ) to driving off the lot. I felt like family by the end of the whole process. I highly recommend Nick to anyone who is looking for a new or used vehicle. Sincerely Yours Dana Martin
by My car buying experience...Thank you Nick Cutlip! from DealerRater.com
November 28, 2018
I was in a hit run accident on 10/26; filed bankrupcty 11/7; car totaled by insurance company on 11/15, and informed that the rental needed to be return on 11/21. Called Nick Cutlip at the Ourisman dealership on 11/17 feeling doubtful about my ability to purchase a New car within 6 days. To my surprise, I was in a new car 11/19. Nick made my experience TOTALLY STRESS FREE! He had a gregarious personally, was patient, professional and very honest throughout the entire process. Thank you Nick and the Ourisman dealership! ---Kim C.
Wonderful staff, they make the buying process very smooth and easy. Customer service is excellent. Sales guy Paul is great, shows he really cares and goes the extra mile. Jared accounts person is also great. Highly recommend all
Professional service I woke up this morning looking to get s
by John Rissa from DealerRater.com
November 19, 2018
I woke up this morning looking to get some tires for my 2015 Chevy Silverado I came by Ourisman Mitsubishi and Used Cars Howard Embden came out to greet me and we talked and I ended up purchasing a 2018 Mitsubishi Outlander GT I had a really good experience and I???ve got a really good price. Howard was very courteous and Polite Iam a proud owner of a 2018 Mitsubishi Outlander GT
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great friendly service and very cooperative staff, especially Howard Embden! I am very happy and glad that I came to this dealership. My experience has been nothing except receiving amazing service and would definitely recommend this dealership.
I have never felt more comfortable with a service department and dealer. At the beginning of November my 10 year old/200k mile Honda started have major issues. I was able to get the car in right away and get a rental so I was not stranded. The communication from Fitz to me was amazing. I felt extremely knowledgeable of what the problem was and what it was going to take to fix my Fit. After a couple of days myself and my husband decided we were just going to get him a new car. I had my eye on a used car however the dealer was able to do some digging and recommend a far better car within my budget. The buying process was so incredibly easy. We were in and out in an hour (which was good because I had my kid with me.) My husband and myself love our new car and could not be any more thankful for the technicians and dealer that worked with us.
Repair work diesel emissions recall warranty works
by Moses from Upper Marlboro
November 7, 2018
Warranty recall they had me fill out unnecessary paperwork in order to get it done when I called VW emissions they said the dealership should know how to get it done Pohanka didn’t Fitzgerald did tremendous first impression Frank knows his stuff in and out in one day no hassles all my service work will be done there and my next VW purchase will be there
Ronnie has sold me two VWs in the past year, one used and one new. In both cases I felt like I got the best deal relative to other dealers in the US. In the age of the internet it pays to find the best deal no matter how far the dealer is from your home state. The buying process was easy, paperwork and any other info was next-day mailed, and the shipping of the cars was fast in both cases. Highly recommend Fitzgerald!
Great service they were also very helpful to me during the entire process everyone was respectful and worked diligently to first fulfill the customers satisfaction I appreciate and would recommend to any and everyone
Chris made my shopping experience as painless as possible. He was great. He walked out to greet me. He was attentive to my requirements for the vehicle I was shopping for. He patiently answered my questions. He is the reason my experience was a good experience.
We saw a vehicle we were interested in, but it was located in another Fitzgerald location in Maryland a few hours away. We contacted Bret Grant and within a few short days the vehicle was at the local dealership ready for a test drive. We purchased the vehicle in a seamless process from start to finish. Bret was professional and a pleasure to work with. Thank you!
I had a wonderful experience at this dealership. I was purchasing my first car and have rough credit but Bazz really worked with me and worked for me to help get the car I wanted. He was very nice and polite and even went out of his way to find an iphone charger when my phone died. The finance Manager Mark looked out for me and genuinely cared about helping my credit to only go up from here. I will def be telling everyone I know about this dealership because they really helped me out in purchasing my 2016 VW Jetta!
I enjoyed my experience at Ourisman Mitsubishi The customer service was amazing I purchased a car from Howard Embden in the past and I returned to purchase another And I left out with a 2019 Mitsubishi Outlander I am truly happy
I’ve purchased 6 vehicles from Fitzgerald Mazda/Mitsubishi over the years. Customer service gets better each year! I recommend them for purchases of new or certified pre-owned cars and your service needs. Thank you to Jeff and his team, along with Joshua in sales and Brandon in service. Keep up the good work guys.
I needed an oil change and asked to have my brakes checked. It was found that I needed front brakes and another repair. I had been hearing noises and they found out the reason. Thank you for calling me with the added charge before doing the work and doing the work in one day.
Drove up one day after work and spoke with an extremely polite gentleman working in the used sales department. He was very informative and did not try to pressure me. Great experience overall!
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