George B was my sales representative who provided me with excellent customer service in selecting my new vehicle. He made the trade-in process and financing very easy for me. I appreciate all his great work and I am very happy with choosing your dealership.
I have to say it is one thing to expect good customer service, but to actually receive it from start to finish when doing anything in 2018 is extremely rare to come across anymore. After entering the dealership I headed towards the customer service desk and looked over and met an associate named Fabian, after greeted with a smile and a how can I assist you, I shortly realized that he was not a sales person, but he immediately set myself up with Robert (Rob) to be assisted. I sat down, told Rob exactly what I was looking for and he complelty came through without hesitation. He set my trade-in up immediately with the previously owned manager to be able to give me a fare trade in on my current car. Rob had no issues with me wanting to look at multiple different cars. I was not rushed in anyway and was treated with the upmost respect. When I realized that my husband could not be there in time to sign the final papers on my new discovery that day (as we had family coming in and I needed a bigger vehicle right away) without hesitation Rob immediately offered to have the car delivered to my home that evening by himself personally and would bring all the paperwork with so we would have our new SUV that day. If that doesn't scream above and beyond excellent customer service I dont know what does. A huge thank you to Rob for his outstanding work and every single associate that I came into contact with. Even the associate that worked in the service department that was going to get the SUV cleaned and gassed was extremely polite . Thanks again Monmouth Landrover Dealership
Great customer service! Tony, the salesman answered all our questions and got everything done pretty quick. No waiting around in the car dealership all day everyone was very friendly and helpful. Would highly recommend this place to anyone! Would give 10 if I could!
Ray.was very efficient and helpful in guiding us through the details of purchasing the car. He and my husband worked through the pricing and we were pleased with the final sale. He also was exceedingly helpful during the final hour of purchase in teaching me the ins and outs of the car. We truly appreciate all his hard work.
It looks like I'm the first to leave a review. What can I say about Tom's River Mitsubishi? They're THE BEST!! Mr Frank Tomas (Director of Business Dev) is a gem amongst salespeople. He's a consummate professional who made my car purchase a breeze! I bought a beautiful 2017 Lancer (manual). I live in Brooklyn, so it would've been difficult for me to get out to NJ to see the car. Mr Tomas made is easy for me to purchase the car online and his salesman James Natoli delivered the car to my home in Brooklyn. What great service! I love my new car and would recommend Tom's River Group to everyone. They give you great service, peace of mind and a fair price
Great customer service and friendly employees. Everyone I interacted with was polite and professional. I will continue to service my vehicle here and would recommend others to have their vehicles serviced there as well.
Want to give a special shout out to Mark Vernaglia lease manager for making car shopping so easy and less scary. He made my process smooth and willing gave his time and patience to work with me on finding the car to fit me and my finical needs. You, Mark are awesome at what you do and I couldn't thank you enough for helping me! I am getting into a car that starts and ends my day feeling accomplished.
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