The Best Buying Experience, Ever.
December 3, 2018
My wife and I wanted to trade in our older Ford Edge for a newer model. I was able to make contact with the dealership via e-mail and text message to discuss some initial pricing. I was initially contacted by Ashlee Dyer who was very helpful for me and with whom I made arrangements to go to the dealership and test drive the vehicle on which we had our eyes. Ashlee was very nice and helpful. At the dealership my salesperson was Darrin Smith. Darrin had the vehicle ready for me to test drive as soon as I arrived. He was kind and patient and was able to answer my questions. He was friendly and personable. When it arrived at the time to negotiate pricing and trade-in value, he listened to our needs and was very helpful. It was getting late, but he didn't tire of working with me and was just great. The financing portion was handled by Ben Ashmore. Well, he was really second to none. He was so very friendly. And anyone who has made a major purchase will know, there is a certain excitement about the purchase combined with a fair amount of anxiety about a major expenditure. He put me totally at ease. A friendly attitude, great sense of humor and patience made it the best experience I had ever had working on financing an auto. My wife and I have purchased vehicles before at other dealerships. I have worked with other dealers and have felt like I was being misled or "tricked." Or at other dealers that I should just feel privileged that they were even talking to me. Not so here! At Long McArthur I felt like each and every person with whom I had contact cared about me (I went alone on this excursion) as an individual versus just being a potential sale or commission. I am so very grateful for how I was treated by Long McArthur and all of the people, even the ones with whom I only had limited contact that are not mentioned here, there. Buying a vehicle is always a big deal, no matter the size of the purchase. Long McArthur will being seeing future business from us. And to be clear, here are the folks that treated me so very well, in order: Ashlee Dyer, Darrin Smith, Ty, Ben Ashmore and Kyle Davis. My hat is off to you. Thank you for being kind to me.