Lori was so great. She helped me out so much! I wouldn???t have my Nissan Maxima if it wasn???t for her and the great team at Texas Auto! Will be looking forward to building my credit and purchasing in the future with them!
Overall 4 stars. Didn't give it 5 stars only because I dropped off my car at 9:45am for a 10am apt. Had some errands to run and asked if they could wash it once oil change was complete since i was in no hurry, (remember -I was dropping it off). I got a call back about 2pm that it was ready but we were still running errands, I asked what time they closed. I was told 5pm but to be there by 4:30. We arrived at 4pm and after letting the counter person know i was there for my car they realized it hadn't been washed so they said it would be a quick 5 minute wash, I waited approximately 20 minutes! Not a big deal but my car was ready at 2pm and you waited until i arrived to go wash it??? So not really a big deal but just wished it would have been done before i arrived but in the end it was a free car wash. Gave the facilities 3 stars because major renovation is occurring but I'm sure once it's all complete it will be great. So overall 4 stars.
I highly recommended this dealership, Walter was very helpful and he got us what we needed. Thank you Walter for your awesome customer service. Come visit Central Houston Nissan Pre Owned dept. ask for Walter Thanars.
I have an extended warranty but it goes beyond that. Drew is totally awesome! He contacts me with all issues explaining what’s covered and what’s not. What need maintenance and service that’s need now! He try to same me money st all times. Drew should be cloned. I can reach him at all times
I came in for my first oil check which was FREE after purchasing my car in Feb 2018...and the young lady who checked me in, Gina, did a great job explaining to me and presenting a print out of the work done for my Sentra along with the courtesy car cleaning was also appreciated. I was in and out in a reasonable time. Had a misunderstanding concerning my battery warranty but the situation was handled and all was well. The upgrade on the service dept is great. You can watch what is being done to your car while it is being fixed. Warranty covered any additional things that needed to be done and did not have to pay a single thing.
Jenny Mendez followed through with everything’s promised! I do not like car dealerships nor do I like dealing with car salesman.
From beginning to end what Jenny promised is precisely what happened. If you do not like dealing with car salesmen or unfulfilled promises with “secret” charges at the very end of you sale, this is who you go to!
Also the guy in financing made me able to finance the remainder of my car when even my own bank denied me!
Dean Francis and the finance staff were very helpful. They were great about financing with whichever bank you want to work with. I received a fair deal for my trade and the price was right on the used vehicle that I purchased. I had one trade offer for my vehicle elsewhere that was higher,but the Helfman offer was the same as two others for my trade. Even so, the deal at Helfman was better. There are too many factors to list and they did NOT try to sell me anything I did not need. As a bonus, Unlike some dealers, my used vehicle at Helfman actually had floor mats and BOTH keys to the car. They have a big selection of sports cars and I am very happy with my experience. Thank you!
Raja and his team went above and beyond to ensure I was comfortable with the purchase! I appreciate their ethics and integrity.
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