Very helpful when it comes to making the customer happy . Adrian Luna made me feel like I was his #1 customer he was never distracted he made it his goal to make sure I was taken care of. Very knowledgeable ,and honest too if he was unsure of something he was straight forward about it and assured me that we would find out answer together I like that open communication because I felt like I could trust him with everything . I was right too he stayed focused and met all my needs as well it's people like him that makes you want to buy the car because of the quality of service that you received when you reached out for assistance.
So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
Our salesmen, Miguel and Oscar were very helpful as we went thru this car-buying process, Miguel even helped me set up my bluetooth before I left for home .......... I would recommend Car Max- this is our 2nd vehicle purchase at this location.
They had the Dodge Challenger I was looking for - right color, right extras, and right price. After only 3 1/5 hours of friendly negotiations I was able to buy the car for LESS than my offered price. The only negative was that it was represented to me that the $795 alarm system was mandatory. In fact, it was an option.
I bought a 2011 BMW 328I from this guys. Zabi is the man, he is the one that sold me my BMW. I have never had a better experience at a dealership until I went to car castle. Zabi made the whole process nice, easy, and fast. I was prerry much in a out, and I was driving my new used BMW in not time.
I totally recommend car castle.
Thank you guys from everything, you are the best!!
Joel, Mark, and Eddie were very helpful and friendly . My experience with them was Great! I would have given them 5 stars but this program wouldn't let me. I felt like a king. With a Great truck to boot. Thanks to the entire staff. Check out their inventory before you buy. You won't be disappointed.
Offered a great selection. After looking and test driving a couple found exactly the car we wanted at an incredible price. No, up selling, additional fees or any gimmicks you find at most other dealerships. Thanks!
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