From start of my search till I came to their dealership, my experience was just simply amazing. Excellent price, fantastic team, great condition and fast service sums it all for Certified Car Center. If you are looking for just that, you have got to pay them a visit.
I'd never purchased a car from a dealer out of my area after finding it on the Internet. Nine Stars made the process very comfortable and easy. The car was in excellent condition (I had it reviewed by an independent mechanic). The price was fair, and the whole process took no more than a half hour total. They just need a little more space for customer parking and to move vehicles around. Overall, I was very pleased and would go there first when looking for my next car!
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
Everything you expect from a car buying experience
by CintronUSCG from DealerRater.com
October 5, 2018
I???d recently purchased a new Discovery using my financial institution car buying program at Land Rover Chantilly???s certified dealer. KZ was able to address all my concerns and find my Discovery within minutes of walking in. As an active duty military member I was given the attention needed from the Financial Department by going above and beyond and completing the required paperwork in order to register the vehicle in my home state of FL saving me additional $$$. No haggling, No hesitation, No gimmicks.
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