Used Cars.com to find a used car for our college age son, called the dealership and was test driving the car we saw on the website within an Hour. Michael Aldape was professional and really easy to work through the process. Highly recommend
JAKE VASYLKOV helped me with purchasing a car. I did not plan to buy a car that day, as I was just browsing. However, Jake made the buying process very smooth for me and made sure I was very satisfied. I recommend anyone who goes here to go to him because he will go the extra mile and give you good customer service. Thank you Jake!
The overall experience was fine but I was just not used to this business model. I bought a $70,000 used vehicle and after having dealt with the Land Rover and Mercedes dealerships for years, the customer service at CarMax is just not up to their level. But I guess that was how I paid $2500 - $5,000 less than what other dealers were charging for the same car.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Fast and friendly people. However, they overlooked the car getting inspected, even after we paid for it in our process. They also overlooked the headrests and haven’t contacted us about replacing them yet.
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