Went in for a regular oil change- they had never rotated my tires in almost 3 yrs...and never balanced them or even aired them up evenly...this time they did and I had just gotten new tires...they rotated the tires, but did not balance or air them up evenly. I thought at least a car wash and vacuum was included in the service- especially for preferred members, but no. I just think they could do a little better with the quality of work and small acts of customer service go a long way.
Staff was very helpful, made all my requests happen.
by kimkimmike from DealerRater.com
December 2, 2018
Traded soon to be 5 year old truck for new truck. Juan was on top of his game. Got my payment where I needed it to be. My sales tax was close to 300.00 more than I expected but Steven Williams in finance helped me get longer to pay it. Overall a very good experience!
I had a few different issues coming into the service department. My advisors assured me that he could get everything I needed fixed in a timely manner. I had mentioned a few things and he immediately knew of the updates my vehicle needed to function properly
The work was done but it took a lot longer than expected.
by LINDSAY9 from DealerRater.com
November 5, 2018
I came in for an oil change and a service 4wd light. The oil change was done very quickly. The service light took forever to get fixed including coming up there and the incorrect part was shipped to Landers. They were apologetic about the mistake but it is frustrating to take time out of my day and my husbands because I needed a ride to work.
First of all, I'll say that everyone was very nice to us. However, every little detail about the sale took forever. I was there for hours on two different days trying to get the deal done. The finance director wouldn't budge on the price of the car & even tricked us into paying way more for it than I wanted to (even with a trade in)! I went back to see if I could remove the extra service agreement( $3,000)but they said it wouldn't make my monthly payments any lower. He was such a coward, he didn't even show his face or try to communicate with us after that. You're not that busy or special, hun. They only care about getting your money. Wolves in sheep's clothing...
Quick, professional and pleasant experience. From the time I walked into the service center, until I walked out, I was treated like I was welcomed. Very few dealerships have created an atmosphere like this, and I look forward to continuing to use this dealership.
Todd James made my car buying experience the best ever! He was nice, courteous and explained to me every step of the way! He did not stop til he had the best price at the best rate, he made me feel that he under stood my need and did not stop till I was satisfied! I would recommend this location to everyone! Customer service is great no pressure and selection is great! Ask for Todd James he will take care of you!
I visited your dealership last week and Lee Richardson was the salesman that waited on me. He was very knowledgeable about the vehicles that he showed me. He was very helpful and answered all of my questions. When I am ready to make my purchase I will contact Lee and buy from him.
Bought a car here from David and Joe, they are awesome to work with and I got a good deal on a nice car.
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