Sales team is awesome.. service & repairs is awful
by NIKHIL DIXIT from WOODINVILLE
November 9, 2018
Oh the service shop really needs to improve. I bought a new xc90 2018 from sandberg volvo; it was a loaner and interiors were smelling bad. Sales guys promised that car will be detailed and there would not be any trace of foul smell. I took the delivery on 10/10/2018 and that foul smell was replaced by another smell that kept giving me migrane. I went back to sandberg and they worked on that odor to replace it with another bad odor that didnt give me migrane but my wife wouldnt sit in the car or take it out with her friends feeling ashamed of that odor. It has been almost a month now and sandberg has still not resolved it. I love the car but find volvo service totally unacceptable. would not recommend others. Such a fine car but poor volvo service is doing a favor to its competition.
Very sharp excellent running vehicle
by Joe from Elizabethtown
January 4, 2019
would highly recommend to anyone looking for a excellent vehicle. Very good driving car with all the expectations of a awesome driving experience..runs & drives like new
I purchased my 2nd vehicle from best bet few days ago, i bought my first car at best bet 3 years ago, when i went there and requested trade quote i was very pleased with trade value they gave me for my car, i got great service and an excellent deal, i strongly recommend best bet and i appreciate all the staff and especially my sales person danny.
We were able to get a good price on the vehicle. Communication with the dealership was poor. I would email with the person i was working with and then not hear anything from them at all after asking questions about the vehicles i was looking at
Very reliable and beautiful car
by Joseph C.B. from Council Bluffs Iowa
December 27, 2018
This car is all its advertised to be and more. Drives and rides wonderfully. Great on gas. Beautiful car as well. You will look nice at the stoplights for sure!
The sales members treated me politely and we're NOT pushy at all. Pricing was transparent and they worked hard to make then pricing attractive. The service members are very kind and helped me out get the right options and accessories. They also we're very accommodating to my work schedule.
by No altima from Red deer
December 6, 2018
This car looks very cheap on the inside .. not slot of style ... not a fan . Looks good on the outside .. I hear the newer ones look better
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
The shiniest piece of xxxx I’ve ever owned.
by JunkNissanOwner from Lima ohio
December 1, 2018
I loved it when I first drove and purchased it. Only had 39k on it. Fully loaded SL with the V6. Within a week the transmission was giving me trouble. Stuttering while trying to pick up speed, getting confused in stop and go traffic, xxxx sometimes it won’t ’fake shift’ as it’s programmed to do and just revs stupid high before it finally ’shifts’. Not once ever throwing a trouble code or a check light. Called the dealership that same week of driving it off the lot to let them know something is wrong. It has a full warranty. But low and behold every time they drive it it’s ’fine’. Told me to bring it back in if there was trouble but again, low and behold, every time there is trouble they aren’t open or available to ride along. Let’s not mention the radio constantly freezing up, the cluster gauges glitching out, the xxxxty sounding rattling ’Bose’ stereo that’s supposed to be the premier sound system, and the awful vibration throughout the car that came around 41k miles that nobody can figure out what’s causing it. xxxx I put all brand new tires on it fully balanced and it still rides like trash. Dealership won’t do anything. I eventually just gave up and continue driving it like this thinking when it eventually takes a xxxx on me the warranty will kick in. But my luck it will troop it out beyond the warranty and eventually cost me more money once it takes a xxxx. The pros’ It’s a beautiful looking car, drives and performs like trash. My 07 Altima 4 banger performed better than this xxx. Really kicking myself in the xxx on this one. Hoping someone takes it out while parked so I can get a different better performing vehicle. Nissans have downgraded. This car is trash. All the way around. Do NOT buy this car. They run and perform good until 40k miles then give you the run around. You have been warned!
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Altima: Ultimate 1st Car experience
by Hot HandZ from Memphis
November 28, 2018
Went into my car shopping experience not knowing much about cars. The little I knew had nothing to do with Nissan. My 2016 Altima S has great commodities at a standard level and inexpensive pricing. I got my used Altima at 40k miles. My car has only had normal maintenance services done. I'm currently at 70k miles and the car runs excellently. I can tell it's becoming slightly worn and will need some parts replaced. Such as tires, brakes, brake pads, and possibly rotars. Incredible gas mileage. Consistant 38-40 mi/gal highway on Road Trips. We live in Memphis and drive to Dallas and Atlanta 2x a year each city. Both trips are. 6hr drives. We can make it to both cities on ONE TANK. We drive to St Louis and back on one tank, 4hrs one way 8hrs roundtrip.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We came to Legend to see a van we found on Auto trader. I called ahead and John had it pulled up ready for us to see. He was awesome in showing us all the features and letting us take it out for a decent length test drive. He never pushed us to look at any more expensive vehicles we didn't want like most used car salesmen do. Mike in finance was awesome to work with as well. He made the whole process extremely easy. It was overall a very smooth transaction and we love our new Odyssey! Highly recommend Legend Auto Sales!
A reliable car I have
by A good student from Fairfax, VA
December 9, 2018
This car is comfortable and the space is enough. My parents also like this car. I think it is a beautiful and safety car. Besides this, Nissan? engine is good.
Recomiendo este Dealer en su plenitud. Muy profesionales y excelente atención al cliente en especial con el vendedor que me ayudó en mis pagos y encontró lo que realmente buscaba. Gracias Eduardo Mendieta te voy a enviar muchos clientes.
Went in with my wife to look at a truck we saw online. Turned out it wasn't what we wanted but John helped us find one that fit the criteria quickly. He also took care of the little concerns we had and helped us get in and out just like we hoped.
Ask for Dane. If you tell him Chris sent you, he will laugh - because truth be told I am not a typical customer and I ran him through the ringer buying my GT plugin hybrid Outlander. Although born here, Dane spent a lot of time on the East Coast and thus comes across as an East Coast "car salesman" EXCEPT for some critical differences:
1) He not only knows what he's talking about when describing these amazing hybrid 4x4s but knows when there is something he does not know....and is thus open to learning more from customers. He also fully admits the cars shortcomings. It is easy to underestimate how critical this is in a salesperson when one is considering such a huge purchase.
2) Honesty and trust lead to successful deals. They also lead to successful after-sales relationships. No matter the issue, Dane - and by extension Younkers - was there months after the sale was completed. Every time I return - even for merely getting the license plates attached or asking weird questions - Dane answered back immediately, politely and enthusiastically. "Car salesperson" is not an easy job. They don't make much $ and are some of the most maligned workers in this country. They work long hours and put up with customers suspicious of them before even meeting them. Dane handled that role very well. He's a "real" person who I found easy to trust and the kind of guy you could call a friend after the deal. The overall experience at Younkers was very laid back, easy and commendable.
Best Car I've owned
by Jamie from Gulfport, MS
January 3, 2019
This car is very comfortable. Easy to drive has all the bells and whistles. Without breaking the bank... This is the third Altima I've owned..
Great car buying experience with Dane. My daughter and I drove out of our way and it was well worth it. Dane and the whole team, Deborah in financing, and the service crew all made the process quick and easy. They worked out a great deal for us. Contact Dane he will take care of you.
This is the most reliable car that I have ever own
by Bapplebum from Burtonsville
December 28, 2018
This car has met all of my needs and continues to do so. This is my first time owning a Nissan and I think I am going to stick with this brand forever.
Everyone was super, would recommend and return. Tom and John were the best.
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