We have bought a couple vehicles from Rick over the years and he has always been there to provide whatever service/information was needed in an expeditious manner. He does not hesitate to go the extra mile for the customer which is why we continue to return to First Team Honda to purchase our vehicles. Want to take this opportunity to say THANK YOU VERY MUCH RICK FOR ALL YOU DO FOR US!!!!!!!!!!!!
Rick Riddle is the top salesman in our opinions. We have bought 5 hondas in the past 7 years, 3 of those were in a years time. We have a 2016 CRV and a 2017 Ridgeline. But i must say if it wasnt for Diane Johnson in the service dept we wouldnt be buying from there. Diane has gone above and beyond to make the service pleasurable. She has a very good attutude and always friendly. KEEP UP THE EXCELLENT WORK DIANE and RICK!!
The sale people were very knowledgeable , and was a pleasure to do business with. She had the service department clean the car prior to delivery and they did not half clean anything. The windows, interior seats, and carpet was not cleaned as good as previous car dealers had done. Overall Sale personnel are fine, Service personnel are not as good.
This was our second time working with Geoff. He is great! He really goes above and beyond for his customers to make sure you get everything you want and need in your next vehicle. Definitely recommend him to everyone!
Charles Barker has been a God send. From the very first phone call I received from Stino up until I drove off with my new baby, I was kept in the loop about EVERYTHING. I admit I was a challenge with my requirements as well as not the best credit out here BUT Stino prevailed and now I am proudly driving my new Altima. The other staff was also, too, truly amazing. I came in to wrap up the sale with a terrible headache just dealing with the car buying process and the lady at the reception area offered me a snack, water, and Tylenol. The finance gentleman worked his magic and was able to get me a good monthly payment as well as warranty. He also went above to provide whatever he had to get my children to settle down. Football it was and he, or the rest of staff, never showed any frustration with my kids or myself. They even gave them snacks :) To all of you at Charles Barker, Laskin Rd, THANK YOU ! Honestly, if you are in the car buying process LET THIS BE YOUR FIRST AND LAST STOP. They truly treat you wonderfully with no pressure. Just when I started to get discouraged, they got me approved.
I had another in a long line of outstanding service appointments, thanks to Mr. Cleon Skinner. He takes great care of me and my vehicle, and I always leave feeling well taken care of and that I got great value. He is courteous, attentive and absolutely professional. Thank you, Cleon! You are the best.
Great service much I appreciate it from.Mike Pulle
by CelenaT from Virginia Beach, VA
June 10, 2018
I was stranded out of town after taking a 10-hour trip and need service for my Nissan Altima. I called back to banister Nissan where I had purchased my vehicle for guidance about getting assistance. They assured me that I could use my national factory warranty at any dealership in the country. So I took my vehicle to a nearby Nissan dealership in Louisville Kentucky. Once the vehicle was fixed I still needed assistance getting my car back to Virginia where I live as I was not able to make the 10-hour trip there and 10-hour trip back. Again I called the dealership and was assisted by Mike pulley and Brian Doctor who advised that I could get my car shipped back to me. I really appreciate it this since the dealership in Kentucky kept telling me that this was impossible and that I would have to make the trip myself to retrieve the car. Mike and Brian also help guide me in the process of getting the rental car that I needed covered without having to pay for it myself. Excellent customer service!!
I purchased a vehicle and was assisted by Tim Jones. The customer service was the best ever. Tim thoroughly explained everything from the purchase to how everything worked in the vehicle. I was nervous but he instantly assured me that everything would be fine (everything was great) I would also like to thank Tonya Ervin for her assistance and kindness. Both of you are definitely the BEST ever. Thank you.
It all started with Marcus Deleon!!! I’m honored to say Marcus made my first experience buying a brand new car thee best!! I felt at home walking through the doors of the dealership followed by a few greets!! The best day ever!! I def recommend and when you go ask for Marcus Deleon
I always have a great experience when servicing my vehicle at hall Nissan, Shannon is a great service advisor, she was very helpful and got my vehicle in and out in a timely manner. I would definitely recommend Hall Nissan to my family and friends.
Jean is wonderful! I had a great experience & would refer him to anybody! Car buying as we all know can be stressful but he was able to make the process so much easier. I got the car I wanted and I love it!!!
I had an interesting time while shopping for a new car at Nissan of Norfolk. The people there were real concern about me getting what I could afford while buying a car. The dealer that worked with me name is. Aquino he was so helpful his manager too. All the dealers were. They all made sure that I was satisfied with purchase that I made. I love Nissan of Norfolk and you will too.
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