My experience with the sales person Chris was excellent. The finance people however changed the price I agreed to. I signed a paper on the floor, but when the papers were presented to sign the price was much higher. I noticed it and complained. They said there was a ???mistake??? on the previous quote. Well if there was a mistake they should have been open about it. I think it was a bait and switch The paperwork is confusing and they clearly changed the numbers by $6000 between what they agreed to on the floor and what they presented in the office to sign.
Thank you Autofair for making us feel like we matter. Listening to our concerns and addressing them. Emily in service was great as always... I recommend their service department they call you to make sure that everything went okay during the service process. That made us feel like we are part of a family not just another dealership. Laura and Curt
Always used Honda, switched to Nissan for the great service!
by acosta706 from DealerRater.com
November 8, 2018
Tony Harris in service is amazing to work with. I never feel pressured to pay for something I don't need. Said my air filter needed changing, but was upfront and honest that it was something I could do myself for allot less money. Tony is very knowledgeable and always clearly shows me all the things that could be done to my car for service, but breaks it down into "Needs to be taken care of" and "Can wait" or "optional". Always makes sure my car is ready by the time I need to be out of there (to go pick up kiddo from school). Goes the extra mile with little things like helping me take my kids car seat out of my car when I need to switch to a rental. Tony understands that buying a new set of tires is a big expense and I might need to consult with my spouse. Doesn't pressure me to buy the tires from them, just wants me to get a good deal anywhere I can find one. Can't say enough about the entire service department. Super clean and I never mind hanging around in their comfortable lounge area. One day I brought my salad for lunch to each while I was waiting, but i forgot a fork :( The receptionist gave me and extra plastic one that she had brought for lunch so I could still eat my salad. All the little things everyone does here to help the customers adds up to make coming here to buy a car or use the service department a great overall and non-stressful experience. Would highly recommend!
Getting into the process of getting a replacement commuter car, and this shop has set the bar. Easy going. Let me take the vehicle for a ride on a Saturday afternoon. While I am not convinced about the vehicle, I will be checking to see what else they have on the lot that meets my needs. The way car shopping/buying should be.
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