I just picked up my new car at CarMax of Hartford and, I have to say, this was the best car-buying experience I have ever had. I had found a Ford Explorer that I wanted to see on their lot. I put a hold on the vehicle on their website, very early in the morning. By 9am the same morning, I was contacted by Rocco Toce, the most awesome sales person around. I have bought many vehicles through the years and he is the top of the list! We went to look at the truck and he had it clean and ready for us to test drive. We loved the truck but it just didn’t have all the options that we were looking for. I found the exact Explorer we wanted in New York and Rocco jumped right in to help us transfer the vehicle to Hartford. I have to admit, it IS a leap of faith to pay the transfer fee upfront before even seeing the vehicle in person. Rocco jumped in and took over. He spoke to the other CarMax and had them check every part of the vehicle out. I felt very comfortable after he called and told me the truck sounds good. My Explorer made it to Hartford very quickly and Rocco immediately checked it out and let us know it was perfect! I went to see it yesterday. It was beautiful and in the best shape. Rocco took us through the entire car and never rushed us through anything. He sent our Explorer to detailing while my 2009 Silverado was appraised. I received a fair price for my trade and the deal was smooth and handled professionally by the staff. I’m pretty sure I have not had a better car buying experience. Rocco and the team at Hartford CarMax could not have done more to make our experience the best. I did a ton of research about CarMax like I’m sure everyone does. I drove over an hour to work with them and I am so glad I did. We walked out of there with a great, shiny Ford Explorer and the greatest car buying experience!
Shortly after entering the building we were graciously greeted by Anita. It was a cold Friday and we were offered snacks and hot beverage. Our questions were answered. At no time did I felt pressured to buy any vehicle. We requested to drive multiple cars and I didn't felt like I was testing their patience by the various requests. The rest of the rest were respectful but Anita stood out, she is the epitome of what it mean to be a great customer care respresentatives
The lot at Carite has a vast selection. I came there with a one track mind and was only going to purchase a Rav4 but ended up with a Nissan instead. So much to choose from, the cars appears clean and well taken care of.
I would not hesitate to shop here again.
I walk through the door and a lady by the name of Anita Howard : openly welcome my husband and I. Explained how the company worked and was willing and helped in every way. She was pleasant answer all our questions. Made us feel at home and made this a wonderful experience. Went up and beyond her call of duty! I have already spoke to some of my friends and they are going to look at cars there.
Our daughter's old car unexpectedly died and we needed to find a reliable used car for her in a fairly short period of time. I did not even realize this dealership was in the adjoining town until my coworker alerted me to this. There was a good inventory of very reasonably priced vehicles appropriate for a college student. We worked with Rusty and he was amazing-very friendly, open and helpful. The dealership was more than willing to let us take the car to our mechanic but after seeing detailed inventories of what had been done and what the process of checking out the car would be prior to releasing it to us we opted to go on faith because we had a great feeling. We purchased the car. When the dealership was doing its final check, they discovered there was a service light on for no apparent reason. They moved heaven and earth over a few days figuring out what was causing the issue, obtaining a part from California, installing it to solve the problem, and ensuring that the issue was solved before we picked it up. All this and it added only a few days to our timeline. Our daughter has had the car for about a month and she could not be happier. In fact, our other daughter has taken notice and will probably purchase her next used car from here. A great experience, and highly recommended.
My husband and I went in to Middletown Nissan to see a 2017 Infiniti QX70 that was on Cars.com. I was apprehensive because my car that I owned was still fairly new and in excellent condition but have always loved the QX70 so went to see. Needless to say, we left with the car.
The process was very relaxed. Our Sales Representative, Kaylen Torres was very helpful and did not push at all knowing I was struggling with the decision to trade in my car. During the buying process, we were asked what they could do for us to finalize the decision of buying the new car. Honestly, that was the first time I have experienced that at a car dealership.
Thank you Kaylen and team for making our first experience at Middletown Nissan a great one! I love my car!!!
Over the last five years I have had multiple issues with my nissan sentra. Last month my transmission went on the car and the total of repairs was more than I left to pay on the car. I was extremely irate due to all the issues this car has caused. The old manager that I dealt with repeatedly told me there was nothing he can do. I stopped going to Nissan because I felt like I wasn't getting anywhere. I decided to deal with them one more time. The managers name now is Gino and he was polite, helpful and understanding. I was extremely satisfied with his customer service and how he handled my entire situation. I am appreciative and thankful for Gino and Nick who did the work on the car. Not only did he solve the problem, but in a timely matter. I would recommend Nissan Middletown service center as well as Gino and Nick for all servicing needs.
Excellent service with Nat. Everything we asked he accommodated. We dealt with Nat via email and phone and was a very pleasant experience. First time buying a vehicle this way, sight unseen, except for pictures he sent.
I bought a used 2014 toyota sienna from derek and jeff, it was a very comfortable and enjoyable experiance from the time i got there until the day i brought my car home. Great friendly guy's and they really paid attention to my need's.No stress and great car's at great prices.I would recommend people to go there you'll be very pleased. Thank you for all your help!
This is simple - I'm 67 years old and this is the best car buying experience I have ever had. Derek and Jeff did a great job from the first "Hello" to when we drove away in our newly purchased 2011 Ford Edge. Now I know why they have great reviews from their customers. I give them my highest recommendation.
I dealt with Bobby Doe in sales and Mike singer in finance. They both were extremely professional and skilled in their respective jobs. I have never had such an easy car buying experience and we couldn???t be happier with Curry Nissan! Highly recommend visiting them and we will be back for more business with Curry when our lease runs out.
After my car suddenly died in a meeting a new car quickly and painlessly I found smart by on line and decided to give it a try. I tried many other places 1st and was met with rudeness and lack of empathy for my situation. At smart buy it was just the opposit everyone was friendly,patient and professional.Great job guys!!! Thank you!
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