I just purchased another new F-150 from Kunes Ford. This is my 3rd new truck and 7th vehicle from them and they've been fantastic. My salesman, Bob Heath, will do whatever is possible to get you in the ride of your choice. Jesse in financing knows what he's doing. He explains everything and gets the paperwork done quickly. The service has been top drawer. I recommend them to everyone.
Everyone here was amazing! Jesus was so helpful getting us to where we wanted to be. The whole team went out of their way to make us feel welcome. It was a drive for us but totally worth it! I would recommend them to everyone!
Excellant !!! We purchased a 2018 explorer and we are returning in Jan to purchase a car for my husband . Above and beyond great customer service . Our salesman was Juan Ortiz .. Phil Lafata was the sales manager who went above and beyond to give us 110%!! Rick Danca was the gen manager who answered our questions and concerns in detail and Tony W. Put the deal together with the paperwork . The truly want everything and every deal to be the right fit and I wouldn't be writing this if I was not treated fairly ... Please give them the opportunity to show you . Ring the bell !!! You'll no what I mean when you go there .
The service dept. couldn't have been better. They performed the service of placing assist steps to our 2018 Enclave. The price was very competitive to other dealerships; even better! Unfortunately, the assist steps are still too high for my wife to properly enter the vehicle. (She is 4'10".) Wish something else could be done for her...
Needed to purchase a newer used car for my daughter. We had a very good purchase experience with our sales person Jason and the rest of the staff. No pressure and the pricing is below KBB. Hertz Car Sales in Crystal Lake is a new found gem for me. They will now be considered for any future car needs.
If you truly thothought you had no chance then Her
by Darryl Herring from CALUMET CITY
November 19, 2016
These people should be given a purple heart award for care and understanding of their customers. They take pride in helping and finding ways to get you driving and approved. They have truly shown to go the extra mile
Excellent car buying experience at Crystal Lake Hertz car sales! Marty and colleagues are sincere and helpful. I didn't feel that I had to watch out for hidden tricks and tactics. Overall it was a very nice car buying experience. Definitely recommend to anybody who is looking for gently-used good-quality car.
Alex Dubinsky is a delight to work with for purchasing a vehicle. No pressure in the process and very helpful in choosing the right car for your needs. He is very knowledgeable about the different model and trim available. It was actually a fun experience.
let me start of by saying thank you to Chase Seufzer! This young man is very knowledgeable and the epitome of excellence in customer service. Chase went above and beyond he asked all the right questions and explained any and everything we didn't understand or had questions on. I'm in awe of this young mans excellence and drive to be the best at what he does. Not only was he a delight but other staff members assisting Mike Terlikowski (Management) and Travis (Finance) both went above and beyond as well to make sure my mother and I were comfortable and happy. I love my new car and once again thank you Kunes Country Chevrolet Buick GMC of Elkhorn for the great customer service ! Keep up the good work... Thanks, Kalah Johnston
let me start of by saying thank you to Chase Seufzer! This young man is very knowledgeable and the epitome of excellence in customer service. Chase went above and beyond he asked all the right questions and explained any and everything we didn't understand or had questions on.
I'm in awe of this young mans excellence and drive to be the best at what he does. Not only was he a delight but other staff members assisting Mike Terlikowski (Management) and Travis (Finance) both went above and beyond as well to make sure my mother and I were comfortable and happy.
I love my new car and once again thank you Kunes Country Chevrolet Buick GMC of Elkhorn for the great customer service ! Keep up the good work...
If you are looking for a vehicle go to Brian Spotz
by mpvolpi from DealerRater.com
November 13, 2018
I could not be happier with the overall experience that I had at Kunes. Brian Spotz assisted me in finding a car that I LOVE! I went into the process very indecisive and intimidated, due to the fact this was my first car purchase. Brian was extremely patient and took the time to ensure I found the perfect car for me. I cannot say better things about Brian, and my overall experience at Kunes. I would recommend Brian Spotz and Kunes to anyone who is looking for a vehicle. Throughout, the entire experience Brian took the time to explain and answer all the questions I had, which made the process less intimidating and less stressful. I am grateful for the time that Brian Spotz, Mike Terlikowski, and Chris Reshel spent working with me as I left with the perfect car for me.
Everything is good except 1 key policy. Cost of most of the duplicate key are about $200. We need to keep that in mind when we see their price. In my opinion they should give explicit discount or should get another key made for the quoted price.
As usual, we receive good customer service from everyone we come in contact with at this dealership. Our service advisor is patient and thorough with great communication skills.
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