I???m very satisfied with the routine maintenance my Honda received. My only complaint, which isn???t necessarily related to the maintenance/ service team, is being called and messaged until i take a survey. I would really like to be able to just bring my car into to be maintenanced and cared for without having several calls, emails and texts the days to come.
I recently purchased a Honda CR-V from this dealership. DJ promptly followed up on my interest with a phone call and email. He was patient through all of my questions and made a great effort to stay in contact with me while I shopped around and decided which car to move forward with. When I went to pick up my new car, I also had the pleasure of working with Nick, the Sales Manager, and Charlie who helped me with financing. The entire team was polite, accommodating and overall great to work with. Thank you for all the help!
I had to come in due to tire pressure light on my Honda CR-V. While waiting on service department to check the tires, I went and talked with DJ Walters about test driving a Honda Pilot. DJ was very helpful in explaining how the vehicle safety system worked with lane assist, which I liked the idea of having on my SUV. After the test drive. DJ sat down and showed me what he could do to put me in the Honda Pilot. Sold! Best experience I have ever had buying a new car. I love my new Honda Pilot and highly recommend buying from DJ Walters. Thanks again DJ.
My car broke down & went to buy a new one & found there was a repo on my credit from cosigning for someone. No dealer in Jacksonville or Wilmington was willing to help me. Grand Slam Auto gave me the runaround for 2 days on a car that wasn't even ready for purchase & was in no hurry to help me!! Walked into Hix Motors, explained my story to the owner & we made a deal. Amazed at the customer service Hix offers. It is hard & very rare to find a dealer that actually cares about the people rather than just the sale. And i didn't have to settle for a car I didn't want, got the car I had been looking for to begin with & I love it! Seriously, hats off to Hix Motors & the way they run their business. I would come back & recommend anyone, any day!
We have had two issues with our 2014 Taurus in the last 2 months; water pump and alternator. We deal with Al and both times he got the issues identified and estimates ready so everything was covered when he contacted us with the diagnosis. Both times services were done in a timely manner with the issues resolved.
I was having trouble finding a place that could get me a vehicle. Alexios contacted me as soon as he had received my inquiry on a car. The car I had questions about was unfortunately a vehicle that I could not drive because of my lack of knowledge on manual vehicles. He found me a car that was just as nice and an automatic. He helped me through the process all the way through. It was the best service I have received from any car dealership by far. I would recommend this dealership to anyone who is looking for a car.
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