Charlie and Gene were fabulous to work with! Was pre approved before I even drove out there to pick the car up! Wonder to speak with Gabriela on the phone to make this all happen for me as well! Over all very professional and outstanding!! Would recommend to anyone!!
We contacted Mid Bay Ford in regards to a Lincoln Navigator we found online. We live almost 3 hours from this dealership and we knew what we wanted, but needed more photos of any damage to the vehicle before we made the long drive there. We were assisted by Gladis and Gabriela from their internet sales department in obtaining additional details and photos on the car. The information they provided us, helped us make the decision to drive down there. When we arrived we were greeted by Omar Rocha. He had the car pulled up, took us for our test drive and then introduced us to the manager Charlie. The car was exactly as described and shown in the photos. We quickly agreed on a price with Charlie and started the paperwork with Omar (who was also the finance person). My husband handled the paperwork and was done before I was off the phone with our insurance company. This was EASIEST car buying experience either of us has ever had. The staff were all professional and friendly and while they informed us of options, they put no pressure on us to buy or to add on options. I would highly reccomend this dealership! Car buying is normally a stressful ordeal, so this was a pleasant surprise. Thank you again to Omar and Charlie for making this process so easy and actually enjoyable.
My car was on it’s last legs when I drove into mid day forward in Watsonville. The staff there was very courteous when I Arrived. The service department instructed me that it was better to get a new vehicle so that’s when I met the great sales person Omar he showed me all the vehicles that were within my budget and that fit my needs.The buying process was so easy There was no pressure of buying that day like the other dealerships do. I took my new car home well it’s a used one but it’s almost like new thank you Omar I will definitely tell my friends and neighbors too. come see you guys
Even though I had an appointment and was running behind my service provider arielle accommodated my recommendations/needs for my vehicle. Also, I did not have to wait so long for my service to be completed. I loved that they provide complimentary shuttle service. The shuttle driver Isreal was very kind and respectful.
My service advisor did an excellent job of informing me what the techs found on my vehicle. He helped me determine how to best care for my vehicle and he arranged a rental for me while my vehicle was there for service.He also kept me informed during the service, and was very helpful.
I bought a car here YEARS ago. I brought it in for service and after the experience vowed NEVER to go back. I told the manager his dealership was the best advertisement for Toyota.
I needed to get my car tuned up including new brakes and shocks. I called and set up appointment for the next day. When I got in my car the sound was so bad, I asked if I could bring it in a day early.
I did, they took me where I needed to go. Everything was professional, friendly, and quick. I couldn't believe it. Technicians were great and so was the front of house and management, where the problem was before, Good Job Cardinale!
My appointment was for 10:50am. Did not get started till 11:30.When I checked in was asked if I wanted a wash at the end and I said yes. It was not done so I waited around more time for then to wash it. All in all what should have been a short 40 minute visit took almost 2 hours. Then when I left, the warning sites in the outside mirrors stayed on while driving home, until I restarted the car, not sure why but it woks fine now. On the positive, was given a ride to a restaurant and enjoyed a good breakfast while waiting
In the last 6 months I bought two vehicles from this dealership they exceeded All my expectations on the buying experience I would recommend this dealership to anyone looking to purchase a car or truck or truck
Identified a C-Max Titanium new at the dealer and the dealership was very rapid and responsive, quickly put together a financing plan, had great communication about the vehicle. Unfortunately for me, someone else had their eye on it and swooped in before I had a chance to test drive/buy. But overall was a good experience with their sales.
I worked with Jeff Filiault from Subaru of Santa Cruz to finance a used Crosstrek Hybrid, which is the first car I have ever owned. I had already done my research, test driven the vehicle several times, and had two cars of the same model bought out from under me. So when I went to Jeff, he did not have to press hard to sell me.
In fact, he never really pressed at all. The guy was outstanding! I was trying to juggle financing with a remote cosigner, as well as buying from a distant city and only being able to manage weekend visits. Jeff helped me every step of the way. He held the vehicle for a whole week after I gave a soft commitment, and facilitated sending the paperwork to my cosigner several states away overnight (and near the holidays). After the purchase was squared away, he even drove over 40 minutes to pick me up from where I live and bring me to the dealership, all after business hours.
I really felt like Jeff and Subaru of Santa Cruz had my back throughout the whole process, and I would definitely buy from them again.
Tip: Do not buy any extended warranty, especially when financing. I love this dealer, but this is where they make massive margins.
Sales people spent quality time, no pressure, and we drove 3 vehicles where we wanted - very nice. We found what we liked, discussed our terms, and everyone walked away happy. Very good experience.
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