My buying experience was super simple, easily and quickly finished. I was thrilled with the car they helped me select and will recommend this dealership to my friends and family. They went above and beyond for me.
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
First time bro going my car into service. I worked with Joe and he did a great job. I just came in for an oil change and tire rotation. Joe made sure everything was done in a timely manner and if had them wash and vacuum my car. Really enjoyed my visit! Thank you Joe!
Clinton did a great job of walking me through the process and features of this new car. This was my first time getting a brand new car and he did a great job and explaining all the details to me. Great service and would highly recommend!
I came in to Texas Nissan of Grapevine just to browse around! I worked with Mike Jones! He did an excellent job! He was very knowledgeable on the features on the Rogue! He made sure i understood everything! He did an exceptional job!!
Josh was excellent! He was very nice! Really professional! He was trying to make sure we got a good deal! He was very friendly and courtesy of our time! Customer service was great, grabbed us water. He was very respectful! Over all great experience!
I have been going to Grapevine Toyota for several years now. This is the forth Toyota purchased from them and the service has always been excellent! Thanks in part to my asst. service supervisor Robert Moran and the whole service staff.
I came in June of this year to get our Toyota Highlander serviced and have the Zak-Tek protection applied (which is great) and went over to see Neal Asaad the General Manager just to say hello.
He asked me how my 1970 Grand Prix was doing. I told him that I was going to get the old factory R-12 A/C replaced for a new R-134a replacement unit which would have to be shipped in from Florida. The garage where I was going to take it quoted me several thousand dollars to tear out the old factory air and put in the new one, and keep the car for three days.
This was after going to three different places to get an estimate where I asked about doing a retrofit kit, (I was still wanting to keep it original as I have owned it since it was new) no one was interested in doing that because they said they couldn’t guarantee it not leaking or that the compressor bearings might be worn out and other excuses for the system not working.
Neal suggested that I bring it in and let his service techs look at it.
He introduced me to John Farley his fixed operations director and Karl Landerholm his shop foreman. They said they would check it out and let me know later that day. They captured what little R-12 Freon that was in it and cleaned the system out and refilled it with environmentally friendly R-134a Freon. After keeping it overnight to check for leaks I picked it up the next morning.
To make a long story short.
They did a great job! “Above and Beyond”. It has performed perfectly all-of this hot summer without any leaks or problems for just a couple of hundred dollars.
Truly a Friendly, Fair and Professional Dealership!
Milton Cordero assisted me in the purchase of a new Toyota Camry. He made the buying process simple and fun. I was shown the details inside and out of my car and all my questions were answered thoroughly. I received a great offer on my trade in and an extremely fair sale price on the Camry. He even kept in contact with me since the purchase to make sure i was thoroughly satisfied with my purchase and experience. I will definitely return for my next purchase and refer my family to do the same.
Sales Manager Dru and finance team were true professionals in diligently working to get trade in value assessed and car sale negotiated. The process was quick and they accommodated our needs to ensure satisfaction in all facet.
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