I do not even know where to start with this. I will first off say that I never ever write reviews...... I took about a week to write a review at first I wanted to write a bad review because I felt that I was getting nowhere but then I thought let me try to reach management and address my concerns if it is not addressed then I will the bad review. With that being said I would like to thank the service manager Jason and the general manager Jad. They both listen and resolved my concerns. Every dealership has issues if you think that every dealership is perfect you are going to be let down big time. What does matters is how the dealership addresses and resolves any issues you may have at that time. This dealership was great with following through on their promise to resolve my issues. One thing I can take away from this experience is before you leave a review allow the dealership/company to hear your concerns and address them before you leave a bad review just to stick it to the company. PS gave it 4 out 5 stars because of the money on gas and tolls I spent getting it resolved :-)
The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
I went in to get my vehicle serviced, and walked out purchasing a second vehicle. I have bought 4 vehicles from Nissan Younger of Frederick, MD. I will not go any where else, They treat me like family, they are not pushy, I tell them what I want and they make it happen. All departments- service, finance, sales, management etc. are all beyond amazing. Christian did an amazing job on my new purchase, he informs you of information you need, things you didn???t expect you needed to know and most pleasurable person.
We were searching for a good deal on a hard to find Nissan model for our growing family. We had already driven once to another MD dealership that tried to swindle us. We found another van a few days later, but this time at Criswell. We were weary to make the trip from VA because of our previous experience with the other dealership. We asked for a quote to be emailed to us and Rafael immediately obliged. We were satisfied with the price and after several other conversations and follow-ups, we decided to make the trip! We completed our transaction in about 2 hours and the vehicle was accurately described, price accurate, and had a pleasant experience with all staff (Raphael, Moin, and Matin) we encountered. We are just thrilled with our long-awaited purchase and believe Criswell Nissan is honest and friendly.
Excellent customer service. Very responsive, made sure everything went through promptly and without a hitch. Kept me appraised throughout the process from beginning to end. Super easy to work with.
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