The service I received was fast and friendly! They also cleaned my car for me while they had it! This was something I was going to do later in the day. This saved me one stop in a very busy day before Thanksgiving getting stuff prepared.
I could not have had a better experience here! As a woman, I am always fearful of going to a dealership and I never felt anything but positive experiences. The atmosphere was warm and inviting and I never felt like I was entering a "good old boys club" like I have with most dealerships. I worked with Paul, Robert, and Levi and they were all very personable and laid back people. I have never had such a positive experience buying a car. They listened to all the things I asked for and never tried to push anything additional on me. I never felt any pressure to buy a car and their service was phenomenal. I would absolutely recommend to anyone! They do not work on commission which I think is a huge plus.
Although I did not purchase a car here, I have to give our sales rep., Felicia, an outstanding review. She was always professional, courteous and sent many e-mails showing several cars that I might've been interested in. She followed up with phone calls being pleasant and not annoying. Thank you again, Felicia, for all your help. I did purchase a car elsewhere.
Recently, I had to bring my 2012 Ford Focus SEL twice to Colonial Service Center for major safety recall issues.
CLUTCH +TCM were replaced at no cost at all, as full warranty was applied, with no strings attached.
Non only they were replaced on the spot, with no wait at all for appt, but I was provided with an upgrade Lincoln rental car for free, the whole time my car was in the shop.
I can only be grateful Todd Wheeler, Nick Kennedy and Rob, the technician who worked on my car and praise their impeccable customer service attitude.
They transformed a safety issue problem which left me without a car into a positive and pleasant experience.
I loved my experience shopping for a used car at this dealership. Never once was i pushed into buying anything nor did i feel like they were desperate to sell me something. I went in to look at a used 2015 Sierra that had just arrived. Now this was a double cab and I really needed a crew cab which is more spacious. Needless to say, I didn't buy that truck. But I did test drive some new ones while I was there. They were very nice people and I wish I had been able to buy something from them.
J. R. Kennedy is the best. In November of this year my husband and I purchased a used car from Colonial for the second time. All I had to do was make a five minute phone call and even though he was working with two other customers at the time, he told me to come on out and he would have some one get the car ready for us. It was late in the day and with him being busy he told us to drive the car overnight. He worked out the financing the next day and we were on our way. If you want a great experience buying a used car, see J. R. Kennedy and the great folks at Colonial. Steve and Carolyn Charlottesville, Va.
Overall a solid experience. They really took the time to work with me and listen to my concerns. I was worried about my bad credit but they were courteous about the situation and good me approved. Thank you Jake and team!
Wow! I visited this place last year and had a not so good experience. I noticed that ownership had changed, so I figured that I would give them another shot. Boy am I glad I did! I got a great deal on a new Altima and they were able to trade me out of my beat up car. Jake and his team are awesome to work with.
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