Purchased a Honda Odyssey from Hendrick Nissan. It was exactly what I had been searching for and they had it for a fair price. The sales department was top notch.
Had an issue with the service department after my 100K mile maintenance when my serpentine belt failed only 4 months after being replaced. I contacted owner loyalty and my concerns were relayed to the general manager who then contacted me directly. He listened to my concerns, took the time to acknowledge responsibility and did everything to make it right.
I am happy to say I am a satisfied customer.
Absolutely fantastic service. Had a "check engine light" come on, usually an inconsequential indicator, not this time. I needed to replace the timing chain, as well as the associated guides and other items, all needing replacement. What was going to be an 8K repair was handled by the service dept (thank you Gina) and the Nissan Rep under warranty (even though the vehicle was outside factory warranty by a few thousand miles!). I cant say enough about how they went to bat for me and got the entire repair covered by the factory. Amazing!! Will bring my vehicle in for every repair in the future, minor, major and incidentals. Great job guys. Keep up the good work. See you soon!!
I purchased a pre-leased 2013 Nissan Altima from this dealership last July. My salesman was Barry Martens and he made my car buying experience an easy one. I fell in love with the car I purchased. Barry made that purchase happen and a pleasant experience. He made sure my car was in excellent condition. Three months later I received a follow up call from Barry asking how my car was performing. That kind of customer service so rarely happens anymore. I was impressed! I would definitely recommend Barry to my friends and family. Thanks Barry!!
Barry Martens was the most helpful, down-to-earth, genuine car saleseman I've ever had the pleasure of working with. I didn't feel pressured at all, and I genuinely believe he had my best interests at heart. He listened closely to my criteria and helped me find the absolute best deal for my money, and something that I really enjoyed!
Jon David (Director of Financial Services) was also surprisingly great to work with! Great sense of humor and also had my best interests in mind.
Honestly a better buying experience than I could have ever possibly imagined. HIGHLY recommend this dealership!
I purchased a Pathfinder from Zane Winter, it was one of the best car dealership experiences I have ever had. Zane never pushed me into anything, listened to everything I had to say and showed me exactly what I wanted. Any issues I had he resolved quickly. When I am in the market to make another purchase I will be heading back into see Zane. Everything here is truly top notch.
I hate car shopping as much as I do shoe shopping. Mostly because in car shopping the sales people always seem really pushy and try to get you to add things you don't want or call you 24/7. I had the pleasant experience of dealing with Zane Winter that didn't do any of the normal things I am use to. I asked that he not call but communicate via email, he did just that. He never once tried to push me to buy the same day and he didn't try to sell me something I didn't want. He even stayed past their closing time knowing I wasn't buying so we could test drive a Pathfinder. Top notch place and when I am ready to purchase I will go back and see Zane
Every single person in service makes me feel like I am 1 in a million! Can???t wait to come back! I was in for an oil change first thing in the morning. I let them know I had to be at work by 930 and I barely had time to finish my doughnut before they were done and I was headed out the door.
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