What and absolute pleasure it was to work with Gianni and Kevin. They took the time to know who we are and exactly what we would need for our family. Our new Rouge SV is a treasure!! Such a smooth comfortable drive. Even the inconnvience of having to deal with a disability lift was no issue for them. They went out of their way to make this happen for us. We will be repeat customers and enjoy bragging to everyone about our experience. Many thanks to everyone at this location!!!!
Ed Kelley is on his game when it comes to customer service, I will do business with him again. Fiona was on her game as well, she had me in and out of her office in a timely fashion. Very satisfied customer here.
Below is an e-mail that I sent to Terry Payne, who is the General Manager at Jim Keras Nissan: Mr. Payne, Just a short note to tell you how thankful we are with our experience at Jim Keras Nissan. I was in the market to purchase a nicer, newer car for my daughter and everyone that we interacted with on your team made us feel welcomed and appreciated. A very special thank you to Sal Sanchez for being a friend and for finding the right car for my daughter; to George Morrow for showing an interest in my daughter's education and for his handwritten thank you note; and, to Rickie Farmer and Stephen Scott for taking good care of us and for making sure the "i"s were dotted and the "t"s were crossed. My daughter and I came away from the experience feeling special and valued. I will gladly refer family, friends, and coworkers to Jim Keras Nissan, confident that they will receive the same great care that our family did. Please share my comments as you see appropriate and keep up the great work! Kind regards, TH
We had the absolute best service at Jim Keras Nissan! Maurice went above and beyond to make sure we were able to purchase the car we wanted! He along with Stephen our finance guy made us feel completely comfortable and right at home! They were not pushy in any way! The price on the car is wonderful as well! We will be back for our next vehicle for sure! Thank you all again for your excellent service! Couldn???t be more pleased with our car!!
I traveled all the way from MS to purchase my 2016 Maxima. Greg Johnson went above and beyond to get me financed and in and out in time to make it to my dad's surprise party. I will definitely be back and will send as many of my family and friends to Greg in the future.
This is my fourth Nissan purchase from Jim Keras. I am always impressed with the friendliness of the staff, they make you feel like you are part of the family. I have never felt like I am being pressured to make a purchase. Reggie Whitmore has been my salesman for my last three purchases, and he is Absolutely Amazing. Corey and Robert in the Service Dept. provides me with detailed information on what is necessary needed for my vehicle to run properly, and they are not pushy when making recommendations.
Very good experience. Fabian was excellent - knowledgeable and helpful but no pressure which I appreciated and helped seal the deal.
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