My husband and I had the best experience at Lupient we've ever experienced at a car dealership! Seamus and Dustin, with the help of Chad as well, made trading our 2015 Sierra SLT for a new 2017 Sierra Denali Ultimate not only quick and easy, but it was very enjoyable and we appreciated truly being treated as a guest and not just another potential buyer. Seamus went out of his way to make sure we were happy and comfortable with our purchase. As long as the Lupient team continues to deliver the personal touch, we will be Lupient loyal.
I went to this dealership to buy a used car. However it didn't work out for me. I wasn't able to leave with a new car at that moment due to my own circumstances. The service was still exceptional and courteous. Very welcoming environment and straight to the business. I do plan on going back soon, when my unfortunate circumstances change. This is where I will be getting my car from soon. Thank you
After driving for 4 days from Oregon on our way to Wisconsin, oil life in our Verano was at 4% when we reached Rochester, so we decided to stop at the dealership where we bought our car in 2013 to see if they would be able to do an oil change while we waited. Even though it was after three PM this was not an issue and we were on our way, with a clean car to boot, in less than an hour. The technician also mentioned that our air filter was looking dirty and replaced it.
I was so impressed with Lupient and their service department. The salesman who sold me my car (then called Viking) was very nice and helpful. He made the buying experience easy and painless. Lupient's service department cannot be beat. Brian is always friendly, helpful, and professional. He answers any questions I have and takes care of any general maintenance on my car. Everyone in the service department works hard to help me feel like I'm a person and not just another car. We were so impressed that when we went shopping for a truck for my husband, the first and only place we went was Lupient!
I had a great buying experience with Al Boysen and the entire team at Lupient. They met or exceeded my expectations in every aspect of the car buying process. We have bought multiple vehicles from Al Boysen and will continue to do so in the coming years. He is a very nice person and easy to deal with. Mark Gilgenbach the service advisor met with us and assured us we would continue the stellar service we have come to expect from Lupient. I would gladly recommend them to anybody who is looking for a new car!
Sean H has just been fantastic to deal with in servicing my daughter's Buick Regal over the past 8 months. He is not only very knowledgeable, but takes the extra time to explain the detail of the work that was done. Sean and the mechanics are also quite thorough regarding offering helpful suggestions not only for upcoming maintenance but for things to look out for with potential vehicle problems. Best Service Rep and department I have dealt with in my 41 years of driving.
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