Surprisingly pleasant experience
November 6, 2018
I've always dreaded the car-buying process due to high pressure salesmen and game-playing sales managers. Wow was I surprised when we visited Toyota of Muncie. I found they had the very car we were looking for online but they are three hours away from our home. I spoke to Devin (internet and Costco sales mgr.) via email and let him know we'd be driving up to see the car but wouldn't be able to come until the weekend, (four days away). He said "No problem" and that he'd put it on hold until we arrived. We drove up bright and early Saturday morning and actually arrived before Devin had come to work and we're met in the parking lot by a gentleman who greeted us and said Devin would be along shortly, "Would we like to go ahead and drive the car?" After spending some time checking out the vehicle, we met with Devin, who had everything already prepared for us, answered our questions and in no time at all we had completed the sale and were heading home with our new car. Total time spent was barely more than an hour. They also filled the tank for us. I can honestly say my wife and I have never had a more pleasant car-buying experience. If I find myself in need of another car I will certainly check with them first. The three-hour drive was worth it.