Stayed Open Late for Me
December 3, 2018
I went to Fuccillo shortly after 7:00 PM this past week and was sold a new Kicks SR that arrived on the lot that day???i had been waiting for this vehicle to arrive for some time. I was assisted primarily by Bryson, Adam, and Gordon. I also negotiated somewhat and was helped by the sales manager, but I sadly cannot remember his name. I was glad Bryson was able to make the sale and earn a little bit of money. I had a young group of people with me, and we had fun joking around during and after the test drive with Bryson who was more or less our age. Fuccillo gives young people an opportunity in the car business, and as a young person myself, this was nice to see. I recommend giving Bryson his own business cards. He was kind enough to provide us his own personal cell phone number regardless. Adam made sure we received his personal contact information, remained with us throughout our visit, and also acted in a supervisory role somewhat over Bryson, giving him tips and things, and I enjoyed the apparent mentoring, Needless to say, the individuals who helped me stayed throughout the entirety of the transaction, allowing me to drive home after 11:00 PM in the new vehicle despite the dealership closing at 9:00 PM. They did not have to do this, especially for the sale of a $23,500 car. I really enjoyed chatting with Gordon, talking about his life and mine, his family and my law school career, while he gathered and had me sign all requisite documents at such a late hour. He is a good man and fostered no sense of urgency. At one point he said ???a customer knows when they are being rushed.??? He never gave this impression. The car itself is beautiful and quite the upgrade from a 2005 Hyundai Tiburon. The only gripe I have is with the ???addendum??? window sticker, which increases the price of a vehicle with an MSRP of about $23,705 to $25,700 (for paint protection and wheel locks mostly) that is affixed to an adjacent window next to the standard window sticker people are familiar with. I anticipated negotiating the price of the vehicle from its MSRP, not from the wheel locks and paint protection clandestine price that increases the price of the vehicle to beyond what you can even build the car for online with all options selected. Going online shortly after purchasing the vehicle, I realized that I had the ability to ???Lock In??? the new vehicle I had just purchased for about $22,500 by clicking a link (site was not yet updated to reflect my new purchase due to the late hour), so the dealer???s website itself does not include the addendum in its advertised online vehicle prices. This is the only thing that needs to change. Since I was negotiating for a $23,705 vehicle from a $25,700 price, I only got it for $200 off of MSRP???not exactly what I was expecting but still slightly below MSRP fortunately. This is $1,000 more than the ???lock-in??? online price. Overall, the experience was great, especially for a first-time new car buyer, and I look forward to purchasing my next Nissan when the dealership movies to its new location currently being built across the street! I thank everyone sincerely for their service and will be in soon to order some accessories!