Original listing on cars.com led us to Moses Factory Outlet and the purchase of a used Dodge Charger. Sales and finance team worked to get us where we needed to be. Very persuasive and offered several different options/warranty options to best fit our budget. It was a pleasure to work with them.
It's a great little dealership. I was looking to trade my Jeep Commander in on something fuel efficient. I chose the Mirage as my commuter car. They have been great from the buying process, to the maintenance work. You hardly see a dealership honor warranties without trying to nickel and dime you. Will always buy from them as long as they're open.
The salesman, department manager, and financial officer were professional, direct and open concerning all aspects of the buying experience without feeling pressured. You can tell the staff is well trained to consider how they would want to be treated during each step of purchasing a vehicle.
I will consider them for future purchases even though I am over 3 hours away.
I recommend others to experience their service.
We were on vacation from Nyc with my wife enjoying West Virginia when our car started shaking and baking and could barely move without severe shaking. Being that this was our sole means of transportation too as well as BACK from our trip we were distraught and didn't know where to turn. This is where Mike in charge of the service desk and Nissan stepped up and in. After explaining our dilemma to him even despite there shop being very full and busy with other repairs, Mike prioritized our car. Took some doing to find out what was wrong but after some serious diagnostic challenges it was concluded to be the rear drive shaft. Parts were ordered and our car was fixed within two days time. All the time Mike coordinated with us a car rental place so we could still enjoy our vacation, supplied status updates when I called which was several times and again had our car repaired as soon as possible. This was important to us as if its early in the day when the parts arrived and car repaired we would not have to spend more money on a hotel as we would have had to pay another night if it had not been repaired early in the day. His patience with us, kindness and empathy went a long way to turning a bad situation into a bearable one. He even assured us we would be fine the trip back 570 miles to Nyc with a new rear drive shaft, and we were!! Car ran like a top and we arrived home tired but safe and sound. Hats off to Nissan and their mechanics, employees and especially Mike at the service desk for showing us some southern hospitality and great customer service in our time of need.
When your viehicle you have purchase has a problem then you find out what kind of people you are dealing with..as mine 2017 ram truck did have a problem 16 day after purchase .took to my local ram dealer and contacted Fred he in turn put me in touch with Clett and both men worked to find the best solution and they did very satisfied great place to trade ,Clemon
Bought a 2014 Jeep. Never asked for any special deals. When asking for a little bit of help to make price better I was told "there's only so much we can do. What do you expect?"
I then was promised another key. Only received one key: was told for a month the previous keener was sending it it in the mail. Here we are 3.5 months later with no key. I was promised if it didn't come they would get me a key free of charge. Can't even get a call back now when it comes to the vehicle. Once they get the sale the customer service is done
After initially being told by an input person (who spoke to a quality assurance person) my warranty on my new 2018 Silverado did not cover windshield stress fractures I contacted a GM rep. Result was that the Moses service manager contacted me and eventually, after I took vehicle in for inspection, he inspected and approved the windshield replacement. From that point on the service was excellent!
I was totally impressed by their sales manager Scott and the overall treatment I received from this dealership from my new car experience to my service experience.
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