The people who work ALC.inc are as good as they come. Very professional. Helpful and caring. The best time buying a car, I ever had. Salesman Mike and Kathryn in finance were the people who helped me. They did a great job.
2 years ago, we purchased a new SUV (cheaper than Lexus) from a local dealership to save some $$ on payments -- I won't make that mistake again! I don't want to bash that dealership or brand, but the SUV had some cheap features we didn't notice at first such as the cargo liner made from a felt-like material; and at the last oil change they were already trying to sell us new tires. That was the last straw for us! Having owned Lexus cars in the past, we never had issues like these. So we traded in that SUV yesterday at Hennessey Lexus and came armed to the teeth with information to try to get the best value I could on a new NX300, and they more than met our expectations! Nick was great at matching the great discount we had gotten at another dealer and getting management to get us top $$ for our trade-in. Jin did a super job at guiding us through and understanding the options with no pressure at all to choose any options we didn't want or need. Once our purchase was complete, Danny sat with us in our new NX300 and explained all the features thoroughly, quickly, and calmly. And the customer lounge! Compared to the other dealership we dealt with for 2 years, it's like a Delta Sky Lounge versus the cramped and spartan environment you get at most other dealerships. I regret going with a different dealership and car brand two years ago, have learned my lesson - if and when we need another new vehicle, it will be a Lexus from Hennessey!
ALM has gave great service and showed me fantasic deals. Especially this one employee named Mohamed. He was the first one who came to me with a smile on her face. He also recommended me which car i should get with the best deal. I really recommend this car dealership and have a great day.
I only shop at Carfax dealers. Sam is a great guy. I picked a car with low miles, clean Carfax report, and priced well under average retail price. When I returned from a short test drive, I made an offer and he accepted. The whole process took less than forty five minutes. Sam even referred me to a low interest credit union for financing well under that of my regular megabank. I'd do business with these guys again in a heartbeat.
My experience would have received 5 stars, unfortunately my Internet Sales Associate was the reason it only received 4 stars. I travelled almost 2 hrs to see, test drive and ask questions about the Nissan Altima I purchased. Upon arrival the sales associate was friendly, firm handshake and all. After speaking with the Financial Manager and discussing my plans of making a cash payment but needed to take a few days to think about the purchase, the sales associate's entire demeanor changed. He had no words for me as I was leaving and barely wanted to shake my hand. He acted as if I were nothing and because I did not make the purchase on that day he had nothing else to offer me as for RESPECT. I decided the next day to make the purchase. I dealt with the financial manager instead of the sales associate and stated that if I could have my way the associate WOULD NOT RECEIVE ANY COMMISSION off the purchase. Thank You D. Minyard(Financial Manager) for your professionalism as for your Internet Sales Associate I would not recommend anyone to make a purchase through him. Thank You.
I had bought several used cars, but this was my first new one. It was easy to find our Atlas on Cars.com, and just as easy to reserve it. The whole experience from internet to facilities to people was great.
I am so happy I chose to buy my 2015 Lexus ES 350 from Hennessy Lexus of Atlanta. Sales Rep, King Hardy, was awesome!! He gave me exactly the car I was looking for. He was professional, friendly, and very knowledgeable about the Lexus Brand. It took less than an hour to purchase my car. I want to personally thank the entire staff for providing excellent customer service!!
I did not purchase my car at the dealership but I come here for maintenance of my vehicle. Their customer service is awesome!!! Wydell Whiting was great with keeping me informed and smiling as a solution to my problem was trying to be figured out. And Tim Whitehead always keeps me laughing and makes sure that I’m being well taken care of every time I visit. It’s one dealership I actually look forward to going to because of great service! Keep it up guys.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Every time I bring my car for service I’m greeted with a smile by Tim my service rep. He makes you feel so welcome and the team is prompt and efficient. Beautiful, comfortable, spotless facilities. Reasonable pricing. Honest assessment and don’t try to add on things that aren’t necessary. I won’t go anywhere else.
I used cars.com to find the best deal on a used 2018 Ford Expedition limited with rear entertainment system. Allen Vigil matched the CarMax appraisal for my trade in, and we were able to negotiate the deal and financing we wanted. There were a few things about the used car I wish they had disclosed before we from 2.5 hours to see it, but they were quick to fit them.
My experience of buying a car at this location was an excellent experience. The location has a wide range of vehicles in good condition and the prices are very reasonable. Buying a car can be stressful but the sales staff such as the delighful Winsome Gadson made the experience pleasurable and genuinely wanted me to buy a car that I would be happy to purchase without comprising style and budget. I cannot praise her enough for her knowledge and customer care.
The manager, Bobby Grimes is extremely helpful and was very accommodating to my needs. He is a credit to the company and again made an otherwise stressful experience go smoothly. The other staff at the location are great too(Shawn and Lee)! Whoever helps you to get a car goes the extra mile.
Again Hertz Car Sales Marietta, thank you for your great customer service. I would highly recommend that a buyer take a look at their great selection of cars. You won't be disappointed!
Transmission slipping not able diagnose or fix issue ,also advisor did not seem to be very concerned. I have talked to other kia owner with same concern it would seem like it is time for Kia engineering to get involved
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