This is what the car buying experience of the 21st Century should be like. Gina contacted me immediately, took some of my information over the phone and I was there at 9:00am the next morning. The experience was easy, low pressure, and enjoyable!
My initial complaint was regarding service with Porter Nissan where it was later determined that it was actually Nissan that was preventing my repairs. The service manager made several attempts to convince Nissan that this was a cause and effect issue however Nissan balked at the repairs. The service group at Porter are top people to deal with and will go the extra mile for you. After it was all said and done Porter was in my corner.
Stylish and comfortable vehicle at a great price
by abchavez from Reeds Spring
January 21, 2019
This vehicle is appealing to the eye both inside and out, very comfortable, and has just about every option available. This vehicle very affordable when comparing to other larger SUV's. Great rebates were offered as well as competitive APR and various other incentives.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Friendly and good service. Not like the some other dealership either ignore you or too aggressive . Sales person and sales manager seems honest. When I ask them to mail me my license plate, I received it next day.
SImply feels good to drive.
by Thord - retired from Calgary Alberta
October 2, 2018
I was a little concerned about fuel economy before purchase. Two trips of 400 and 500km in mountain terrain and city driving going and coming home and the average fuel consumption was 10.4 per 100 km...same both times and driving slightly over speed limits. Brand new and could improve with break in and with synthetic oil.....the fuel surprise made it a total satisfaction....well instrument buttons could be less confusing starting out.
The service staff is very professional and courteous. Emily made sure that all of my questions and concerns were answered. I will definitely recommend my friends and family to this dealership.
Just bought it, but love it so far!
by Tammie D. from Greeley, CO
October 10, 2018
With 4 kids, we need a vehicle big enough for our family and a couple of the kids' friends, as it always seems like we have the need to transport 8 passengers. The Armada has met this requirement and we couldn't be more pleased with the vehicle. It drives and rides beautifully. There is plenty of room for passengers and cargo. We love it so far!
Excellent customer service. Had a problem with my tire and they told me to come in as soon as I could.
Luxurious large SUV.
by sshrouds from Charleston, SC
January 19, 2019
The Armada is such a smooth and comfortable drive. Luxury styling, comfortable seats, spacious for our large family and dogs. The parking cameras are top notch. So easy to pull into parking spaces, park near the curb, and back out easily.
I went to numerous dealers over the past few months. Most of them have been nightmares. From the second I walked in the employees were friendly and helpful. The truck I got was so much more then I expected. But I basically got a new truck . They worked with me and helped me figure out the best plan for me. I'm glad I chose to go to this dealership. I would definitely recommend it.
Nissan makes a great vehicle. Good buy.
by HotRod from Richmond VA
December 19, 2018
Looked at many SUV’s. The Armada is a great deal for what you get. Very stylish design, third row seats lay just about all the way flat which is perfect for our two large dogs. Surprisingly the Armada drives like a mid side vehicle and also has plenty of passing power when needed.
The entire team at colonial Nissan are very friendly they go out of their way to make sure your comfortable and relaxed with no pressure to purchase something you don’t want. They did everything they could to keep within my budget. Wen I came back to pick up the vehicle with my wife the sales associate spent over 40 minutes explaining how everything in the car operating and made sure she was comfortable with the car before are 65mil drive home.
I will definitely be going back wen we are looking for a car for myself.
I would definitely recommend stopping in wen you are looking for your next car. 100% satisfied
2018 Armada you had me with the Smart Rear View
by 2ND ARMADA from Missouri
October 23, 2018
The SUV I wanted and the SUV that stands out amongst some of the best. The best almost 60K I've ever spent, It's unbelievable how it out performs the Suburban and Tahoe but cost much less.
excellent service as always, this is my third Rough from this dealership.
Assistant Service Manager James Bushman very helpful and has excellent professional people skills.
Like to deal with him, never before had such good experience with service department (dealt with Toyota, no compare). ,
Thank you , James. , Mr Rony Schwarts and Jason Freedman!!!
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