We traveled over an hour to purchase a used vehicle from this dealership. I can't say enough about how comfortable they made us feel. It was the most pleasant car buying experience I ever had. Our salesman Ron Toomey and the General Manager Rick Jacobs Jr. were great. I will recommend this dealership and Ron & Rick to anyone looking for a car. When we are in the market for another vehicle, we will definitely go back.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We take our van there after many years of us going to our dealership we realized that car sense is a reliable and trustworthy company who are honest and have fair prices. We highly recommend this dealership.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I would like to say that the experience of my car purchase from your dealership was a nice experience! From the moment we walked in the door, we were greeted and placed with an AWESOME sales person. His name was Darius Singleton. He took the time to go over EVERYTHING. He took the time to go over every car we had in mind, down to the color and features. Once we decided on a car (we???ll several cars), he made it his mission to make sure we looked at everyone in person. He told us all the features in comparison to the previous car viewed. He kept us within our budget while getting the car that we wanted. He made this experience a GREAT one! Thank you!!
I had a great experience here purchasing my first car. If anyone is looking I would highly recommend. Darius was a great salesman and very personable. I would highly recommend him to anyone out there looking
My husband and I thought we had thoroughly researched the Nissan Rouge and new that was the vehicle we wanted. Justin explained all if the different styles of the Rogue and made our decision very easy. We were undecided as whether to buy it lease. He took the time to work out both aspects and became our sounding board as we tried to make our decision. We decided to buy and finance through Nissan. Another comfortable experince with Mike. Everything was thoroughly explained to us. I will definitely recommend your dealership to our family and friends and to ask for Justin.
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