After shopping around for about a year, I chose Benson Nissan because of Derrick. It is my belief he went above and beyond to help me find the perfect vehicle for me and didn’t stop until it was delivered. I never felt like I was being “SOLD”. One of my best car buying experiences EVER. I will definitely buy from Benson again.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
Found the van we wanted and filled out the paperwork and a week later I had a Honda Odyssey in my driveway. This is by far the easiest, hassle free way to buy a car. Eric Smith was phenomenal answering any questions I had and very accommodating during the entire process. I will never go to a traditional dealership to buy another car. I can not recommend vroom highly enough. Give it a try, you won???t be disappointed.
ABSOLUTELY GREAT EXPERIENCE from start to finish! Even had some questions after the sale and everything was addressed promptly, courteously, and with my satisfaction as their number one priority. Ed and Derrick as well as the sales manager Vince, were all pleasant, and eager to please. Had service questions and the service department was friendly and took the time to address all my questions and concerns. Finance department was very thorough and explained everything in detail and answered all questions with obvious interest in my specific financing situation. General sales manager gave a follow up call to ensure all was to my satisfaction a couple days after the sale. Would definitely purchase from this dealership again without hesitation. Thanks Benson Nissan
I came into the dealership not even planning to purchase a new vehicle. I was greeted by RJ who was super polite and not pushy. Even after I told him I was probably a year away, he still answered all of my questions, taking time to demonstrate certain features that I was not aware of. After test driving the Jeep, I realized that I was more interested in having it sooner than later. RJ diligently worked with his manager to give me an awesome deal and even lowered my payment!!! I recommend this salesman to ANYONE in the market for a vehicle!
Great experience! Duck was a pleasure to work with and fough for the best deal possible. Jed, the finance guy, was great. Not pushy. 10/10 would recommend.
Side note: the coffee could use some work. Only negative I found.
Purchased a new Rogue SV from Crown after researching and comparing a number of dealerships. Crown promptly responded to every inquiry or question I had and gave me the absolute best price of any dealership that I contacted. All of this was done over the internet without wasting any of my time. We agreed to a price and they had the vehicle ready for me to pick up the next morning. No games, no drama - just the best price! The best new car buying experience I have had. Andy, Michael, and Corbin all did a great job and I would highly recommend them.
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