The entire Team at Watermark is amazing. I specifically chose Jesse because of a promise I made to him 4yrs ago. Now, I didn't drive away in a 2019 Mustang GT or a 2019 F150 with a payment of $200 or $250 However, Jesse, Stephen, Tom & the entire team were fantastic. Every salesman there spoke to me, that says a lot about their leadership which comes from Mr Craig Questelle. Thank You Watermark Nissan Team!!
Had an amazing experience buying my car two weeks ago. Tommy Prather was a wonderful salesman. He listened to what I liked about my old car and paired me with the perfect pre-owned car. No fuss no muss! It was by far the best experience I have ever had buying a vehicle. Thank you Tommy and Watermark!
After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.
We bring our Rav4 to Machens for service and have never had any issues. The service department always does excellent work, with original Toyota parts I know we can trust. Terry Pruett is very pofessional, friendly and thorough. I heartily recommend these guys.
I had the best experience with the service here then I have ever had with any other auto service. Nolan was the the best. He cared that I had no transportation and that it was a Holiday. His genuine concern has me coming back for all my service needs and I will purchase my next vehicle there. I had my truck towed to Madison because of how he treated me on the phone. They were so busy because of the holiday, but assured me he would do his best to get it looked at. He called me on an update of getting it in to service, and he did just that. Because of Nolan, they have my business. I bought the truck in Janesville but there is no comparison to Rosan Nissan
Great car but horrible service. I bought the car out of state and the windshield wipers stopped working. But that didn't bother me because i didn't expect the car to be perfect. I bought the car out of state. I had 30 days to register the car in Texas, but i can not register it without the paper work. They told me it would take three weeks. I was fine with that. Three weeks passed and nothing in the mail. I talk to them and then they tell me it typically arrives on the date the license plate expires. Guess what, it didn't come. Because of that, i have to pay big fees because they could not ship the mail in time. If you want to buy out of state, DO NOT BUY HERE!
Came here for a door handle replacement and was quoted 400 dollars at gunn nissan but came here and Dustin and the crew were able to do it for 150 dollars. The staff was friendly and prompt to get the issue resolved. I would definitely reccomend this dealership to anyone having issues with there nissan. And look forward to doing business with them in the future
I just bought my wonderful certified preowned Nissan Maxima from Nissan Universal City. I really enjoy my car and I want to say my "thank you" to my sale person Zury and to the sales manager Mike Saklawe. These guys were incredible! Without them this purchase would not be possible - the car was really a bit too pricy for me, but Make was able to arrange for a very comfortable payment. Zury was very helpful and professional as well, there was no high pressure, but Zury made me feel very welcome, she made sure that I would find a car that I really like, she was able to accommodate my schedule and provide for a very smooth and pleasant car purchase experience. I would recommend this dealership to everyone . When you call there - don't forget to ask for Zury and Mike - you will get the most professional and ethical help in the industry! Thank you, guys!
Ryan Macoy went above and beyond to make our dream come true. He treated us with dignity and respect. He did everything possible to get us what we wanted with us not having the best qualifications. They treated us like family. I will drive 4 hours again and refer him to everyone I know. We will never go to anyone else. Thank you so much Ryan
Everyone was helpful and friendly. First they did an inspection of the damage, to make sure they ordered the correct parts. The parts were ordered, and I received a call when they came in. When I dropped my car off the gave me a loner car, and the next morning recieved a text that my car was ready. Overall it was a good experience.
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