What and absolute pleasure it was to work with Gianni and Kevin. They took the time to know who we are and exactly what we would need for our family. Our new Rouge SV is a treasure!! Such a smooth comfortable drive. Even the inconnvience of having to deal with a disability lift was no issue for them. They went out of their way to make this happen for us. We will be repeat customers and enjoy bragging to everyone about our experience. Many thanks to everyone at this location!!!!
Ed Kelley is on his game when it comes to customer service, I will do business with him again. Fiona was on her game as well, she had me in and out of her office in a timely fashion. Very satisfied customer here.
Below is an e-mail that I sent to Terry Payne, who is the General Manager at Jim Keras Nissan: Mr. Payne, Just a short note to tell you how thankful we are with our experience at Jim Keras Nissan. I was in the market to purchase a nicer, newer car for my daughter and everyone that we interacted with on your team made us feel welcomed and appreciated. A very special thank you to Sal Sanchez for being a friend and for finding the right car for my daughter; to George Morrow for showing an interest in my daughter's education and for his handwritten thank you note; and, to Rickie Farmer and Stephen Scott for taking good care of us and for making sure the "i"s were dotted and the "t"s were crossed. My daughter and I came away from the experience feeling special and valued. I will gladly refer family, friends, and coworkers to Jim Keras Nissan, confident that they will receive the same great care that our family did. Please share my comments as you see appropriate and keep up the great work! Kind regards, TH
Great Service department even though they did not honor my oil change coupon. It was expired, however I bought a new car and had two coupons and do all in town driving so this was only my second oil change.
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