Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Just bought it, but love it so far!
by Tammie D. from Greeley, CO
October 10, 2018
With 4 kids, we need a vehicle big enough for our family and a couple of the kids' friends, as it always seems like we have the need to transport 8 passengers. The Armada has met this requirement and we couldn't be more pleased with the vehicle. It drives and rides beautifully. There is plenty of room for passengers and cargo. We love it so far!
Looked at many SUV’s. The Armada is a great deal for what you get. Very stylish design, third row seats lay just about all the way flat which is perfect for our two large dogs. Surprisingly the Armada drives like a mid side vehicle and also has plenty of passing power when needed.
I decided after many miles of travel in my old car, it was time to look for something new. I reached out to this dealership knowing that my car had a lot of miles on it and I was probably going to be in too deep to make trading it work. They offered me well above what any other dealership had, allowed me to drive my new vehicle for the various appointments I had while they worked on the paperwork, called when it was all was ready. Went back to the dealership and was out the door in under 45 minutes.
I work with a wide range of dealers daily, and have to say, this dealership is one of the best. Highly recommend stopping in and seeing what they can do for you.
SImply feels good to drive.
by Thord - retired from Calgary Alberta
October 2, 2018
I was a little concerned about fuel economy before purchase. Two trips of 400 and 500km in mountain terrain and city driving going and coming home and the average fuel consumption was 10.4 per 100 km...same both times and driving slightly over speed limits. Brand new and could improve with break in and with synthetic oil.....the fuel surprise made it a total satisfaction....well instrument buttons could be less confusing starting out.
It is hands down the best car I’ve ever owned! I’m in love with it. Super comfortable and the gas mileage isn’t bad at all, for such a big car. I’m very happy with my purchase!
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