We purchased a 2010 mini van from Warehouse Auto. First time buying from them based on a referral. They have a changing table and diapers in the restroom which really impressed me along w/ a play area for the kiddos in the office area. No one pounced on us the moment we pulled into the lot which was pleasant. We were able to browse w/o being hounded. The salesman was knowledgeable and upfront about the vehicles and any concerns that there may have been w/ the vehicles we were looking at. The price displayed on the vehicle is the price you pay. Nice knowing right off the bat what they are asking for the vehicle and what you are expected to pay w/o any bartering back and forth. All paperwork done on the property, simple and easy! No pressure.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Just recently purchased a certified 2014 Nissan Maxima. Love the car. Justin Quinn was the sales rep and did everything he could to make this trade a great experience for me. No pressure, listened to my offer, worked with his manager and made this a reality in a very short visit. I had some follow up work in the shop and they did everything they said they would do in a timely and professional manner. Scheduling my appointment was a breeze. Would recommend this experience to anyone. Thanks Justin!
Went from leasing a 2012 Nissan into the same model for a lease on a 2015 - salesperson was very friendly and efficient. I never felt pressured and they were able to find me the exact model with features for which I was looking. I will definitely use this dealer again in the future!
Toni and the guys at Carousel Nissan looked for a vehicle for us for sometime. They found us what we exactly wanted, we can't say enough about the customer service, the friendliness and the top notch facilities. Thank you. I highly recommend this dealership.
We went into just look at new Nissan Frontier pickups...and 2 hours later purchase a new Frontier from Carousel Nissan. Outstanding service from sales department, outstanding offer on our used vehicle and an outstanding purchase price on the new vehicle...what more could you ask for!
I returned Hawkeye auto. The truck I wanted to buy was sold. I had a different salesman Luke. He explained the other salesman was inexperienced & overwhelmed. I understood, it was busy. Luke was great I purchased a better truck & I'm very happy. I may have overreacted on my first review. I would recommend Hawkeye auto .
I approached Tre Kinney using Cars.com and he answered my questions promptly and provided the documents that I requested. He was pretty knowledgeable about the vehicle that I tested and anything that he did not know he refused to give us an answer on so as to avoid putting his foot in his mouth or just giving us what we wanted to hear, I respect this approach and it made me trust him more. We arrived in the evening (an hour before close) and when it came time to negotiate (dealership closing time) he sat with us and was patient in the approach. We counter offered three times and ultimately struck a deal. Tre and Carousel were willing to negotiate on the spot and were receptive to the reasoning behind my offer. Ultimately I got the deal I wanted and I am sure they got the deal they wanted. Win-win. Also a shout out to Chad in financing for sitting down and answering our questions. Highly recommend Tre and hope he does well at Carousel.
I was looking to buy my first car and wanted to look into Nissan since my family had great car and customer service from Nissan. From the first interaction, Nick Shevchenko was very helpful and professional and made my parents and I feel like part of the Nissan family. I felt comfortable asking any questions I had and he made the process of buying my fist car incredibly easy and informative. Even after I bought the car, Nick took the time to contact me to follow up on how the car was doing and it was comforting to know that even after leaving the dealership, I can always call with questions or concerns and they would be happy to help in any way! I felt like I got more than a car, I got quality customer service and support that I know I will have now and for years to come.
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