William Karrels was the best salesman I have ever dealt with..He was amazing and I will return for any future purchases I have..I highly recommend Grant motors and William Karrels for your auto buying needs..Thanks William...
I had what could of been a disastrous experience. Thanks to Carlos that didn't happen. I got the vehicle i really wanted at the price i wanted. And although i cant in good conscience recommend their service department the guys up front from sales up to management should be commended. They all made sure my needs were met. Thanks Grant motors. Sincerely. Id do business with you again based solely off your willingness to have satisfactory solutions and most importantly your integrity to keep your word. Thanks again Carlos.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these days. He understands that a premium ownership experience drives customer loyalty. I called him to make an appointment for a passenger power seat malfunction on my 2015 X3. He called to my attention that my warranty was going to expire in just 3 days. I thanked him, but told him there was no rush to get an appointment because had purchased an extended warranty from Germain BMW earlier in the year. He quickly reviewed the documentation for on file for my vehicle and reminded me that the extended warranty has a $250 deductible. With a genuine customer focused sense of urgency, he was able to schedule the service appointment for the we following day and provide me with his personal loaner vehicle which we needed because were rushing around with Dr. appointments, etc. prior to flying back to Milwaukee for the holidays, and have only one vehicle her in Florida. I am extremely grateful to Chuck for everything he did to save me $250 with such a small window of opportunity and making it so convenient for me. Like he has in the past, he made me feel like I am his only customer. And as a valued Germain BMW owner, he returns that loyalty with unparalleled service, support and convenience. Accordingly, my rating is a ???slam dunk??? 5 stars, and even higher if your rating scale allowed.
Everyone at Gettel Hyundai provides first class costumer service. They are not pushy and truly want you to be happy with your decisions. Kevin Was my sales associate and made the car experience easy and stress free.
We have purchased or leased a "substantial" number of vehicles over several decades. This was the best experience we have had with dealership personnel starting with the receptionist who connected us Arlington Fritz who introduced to his manager Syed Madni. From our entrance to the dealership through to closing the deal with Financial Manager Anthony Leli it was a pleasurable experience.
Kevin worked extremely hard to get me the price I was looking for. The car was ready as promised and all the options were as specified. Kevin had the car ready on time, took the time to review all the options with me, set up my iPhone and Called me that very afternoon to make sure everything was OK. I wouldn???t hesitate to use Kevin again for another vehicle purchase or lease.
I've been shopping for months and couldn't find anyone that could get me approved with the terms I needed. Grant Motors went the distance and got me in a FANTASTIC vehicle! My salesman(Devonte)didn't give up. He found the vehicle I wanted and needed and made the deal work. I was treated very professionally and the transaction was very quick and smooth. I would recommend anybody that is looking for a vehicle to give this dealer a try. You won't be disappointed.
Thank you all so much!
A very happy customer
My experience with Lee Auto Group was unforgettable! They treated me like a part of the family and showed me they were ONLY looking out for my best interest, as oppose to merely trying to make a sale. They are great business folk, and I would recommend anyone to go there for a thorough, fervent, affable, and professional experience. Don’t let the looks fool you!
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