Leased Hyundai Tuscon
November 6, 2018
Five great things I liked about the Hyundai buying experience: 1 & 2. Cody - nice to deal with. Jim Quaye (Mazda manager) - also friendly to deal with. 3. Brenna -- knew her stuff!!!!! Great knowledge about leasing from her!! 4. Cody was great with emails / communication -- keeping me updated of the status of my missing cargo tray, he also was quick to respond to my email, had the car we were interested in ready & pulled up in front for us to test drive when we arrived after a long day's work. 5. We now own a great vehicle we are happy with, and the signing of paperwork couldn't have gone any smoother. The gas tank was filled, and car was spotless upon pickup. The whole experience took about 2 1/2 hours , which is what I expected. Not bad! What would I change? How could Moon Hyundai Improve? 1. More information -- maybe let Brenna explain some general leasing info FIRST. Wish I would have known about the surprise $900 I had to pay after already making the deal for $2000 down. I had to buy that service policy to cover scratches / nicks or problems that the car might have upon return of a leased vehicle. I thought I had $1000 automatic coverage and wouldn't need to purchase anything else. Brenna explained that the 1K was only offered by Mazda, which we test drove 2 days earlier. Cody told us about this $1000 "return-your-lease-with-no-worries" coverage, and I assumed it would apply to Hyundai vehicles, too (since they're both owned by Falconi and both dealerships were interrelated) -- I didn't realize it was a Mazda-only thing, and Hyundai had NO coverage for minor damage at the end of a lease; therefore, I HAD to purchase some kind of coverage. Surprise -- $900 more (after the deal was already done, and my downpayment was already agreed upon!) I felt that was a little unfair. I take some blame: I never asked about it; I just assumed it was included. But it's my first lease in my life. Cody did mention the $1000 end-of-lease coverage when we were talking about purchasing a Mazda two days before, but he never mentioned it during our transaction for the Hyundai. 2. Make sure the online pricing of a vehicle included taxes (you are an Allegheny County dealer, then you should show Allegheny County tax) -- state that "Leasing price includes tax for Allegheny County residents. Beaver, Butler, Armstrong, Washington County residents' taxes could be cheaper." All on-line pricing showed $279 / month with $2000 down (My payment is $326, after 2,900 down) 3. Be open on Sundays -- 10am to 5pm!